Registry Consultant, Full Time - Short Hills at Macy's

Short Hills, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

26.48

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Product Knowledge, Relationship Building, Communication, Retail, Clienteling, Microsoft Office, Time Management, Interpersonal Skills, Problem Solving, Teamwork, Technology Proficiency

Industry

Retail

Description

About Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview As a Bloomingdale’s Gift Registry Concierge, you will play a key role in delivering a personalized customer experience to your registrants. Whether in store or online, your goal is to serve as a Bloomingdale’s merchandise & service expert - understanding the registrant’s needs, guiding the customer journey as the registrant builds value to the registry, and providing support during the experience from start to finish. You will become well versed and educated in merchandise storewide with an emphasis on Home product, offering your expertise to registrants and gift givers. Building and maintaining client relationships and long-term loyalty will be a part of your everyday role Essential Functions * Engage and welcome customers to the Gift Registry Department * Deliver an exceptional and personalized experience by engaging and understanding the needs and the lifestyle of the customer * Become a product knowledge expert, understanding features and benefits of product especially in the Home Department. Be an expert on product and style and have a confident fashion voice * Commit to building customer relationships and loyalty through the maintenance of a client book * Drive loyalty program by selling both applications and enrollments * Put customers at ease, online and in-store, through tools that allow for easier connection to build comfort and trust * Serve as a liaison for the registrant to our total merchandise assortment beyond registry needs * Manage customer interactions coming in through multiple online platforms * Work in a fast-paced environment, handle multiple priorities and learn new procedures * Use technology to deliver the customer experience and build registry value * Meet regularly with Supervisor to review goals and best practices * Meet or exceed registry and business goals Qualifications and Competencies * High School Diploma or equivalent required. * 1-2 years related experience. * Prior Home Store related experience and/or training preferred. * Exceptional customer service skills required. * Professional and outgoing demeanor. * Exceptional communication skills with ability to engage in conversation. * Curious mind-set for understanding registrant needs. * Experience in building client relationships. * Ability to maintain composure in difficult situations. * Ability to work independently and as part of a team in a learning environment. * Ability to work a flexible schedule based on department and Company needs. * Proficient in use of computers (including Microsoft Office and the Internet). Physical Requirements * Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders. * Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. * Frequently lift/move up to 25lbs. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. - including Macy’s, Bloomingdale’s, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment. STORES00

Responsibilities

The Registry Consultant serves as a merchandise expert to guide customers through the gift registry process both in-store and online. They are responsible for building long-term client relationships, driving loyalty program enrollments, and maintaining high standards of personalized customer service.