ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
About the Role:
We currently have an exciting opportunity for a full time, 12 month contract (with possibility to extend) Regular Giving Clerk to join our Supporter Experience and Retention team based out of our Blackburn, Melbourne office.
The successful candidate will have the opportunity to work with our amazing Donor Services team to provide clerical services to our regular giving donors.

Key Responsibilities:

• Support the Regular Giving strategy, growing both our donor base and donation value
• Engagement with Regular Giving donors and maintaining daily Regular Giving program by answer incoming calls (Genesys Phone System) and mail and when required, conduct outgoing calls and send outgoing mail to Regular Givers
• Retain and upgrade Regular Giving gifts, plus promote other Salvation Army products
• Processing and receipting of Regular Giving donations
• Database administration (Blackbaud CRM) of Regular Giving donors, ensuring regular donations are current, accurate and completed
• Generate Regular Giving reports

About you:

• Certificate III in Business Administration (or equivalent) or a minimum of two years’ experience, preferably in an organisation with equivalent constituent base and involving quality services to donors or customers
• Experience in a Customer Relationship Management System or a similar database (preferably in a fundraising environment)
• Excellent communication and interpersonal skills

Why Work For Us:

• Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650)
• Generous paid Parental Leave for primary (12 weeks) and secondary carers + Purchased Leave Scheme (up to 8 weeks) + Workplace Support Leave (5 days) for volunteering in Salvos initiatives
• Access to Fitness Passport and Consumer Discounts
• Access to EAP and health & wellness initiatives
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts

How to Apply:
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration

• Support the Regular Giving strategy, growing both our donor base and donation value
• Engagement with Regular Giving donors and maintaining daily Regular Giving program by answer incoming calls (Genesys Phone System) and mail and when required, conduct outgoing calls and send outgoing mail to Regular Givers
• Retain and upgrade Regular Giving gifts, plus promote other Salvation Army products
• Processing and receipting of Regular Giving donations
• Database administration (Blackbaud CRM) of Regular Giving donors, ensuring regular donations are current, accurate and completed
• Generate Regular Giving report