Regulation E Claims Specialist at Valley Bank

Clifton, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banking Operations, Fraud Detection, Consumer Protection Laws, Regulation E, EFTA, Electronic Payment Systems, Dispute Resolution Systems, Fraud Detection Tools, Analytical Skills, Problem-Solving Skills, Decision-Making Skills, Written Communication, Verbal Communication, Case Management, Compliance, Audit Participation

Industry

Banking

Description

Responsibilities include but are not limited to: * Investigate customer claims related to unauthorized or erroneous electronic transactions (e.g., debit card, ACH, ATM) in accordance with Regulation E, EFTA, and NACHA guidelines. * Ensure all claims are processed within regulatory timeframes, including provisional credit issuance and final resolution. * Communicate clearly and professionally with customers regarding claim status, required documentation, and resolution outcomes. * Collaborate with internal departments such as Fraud, Risk, Compliance, Customer Service, and Retail to gather supporting evidence and ensure accurate claim adjudication. * Document all investigative steps, findings, and communications in the bank's case management system. * Monitor claim trends and escalate suspicious activity or potential fraud to the appropriate teams. * Stay current on changes to Reg E, NACHA rules, and other relevant banking regulations. * Participate in audits and compliance reviews related to claims handling and Reg E adherence. Qualifications Required Skills: * Strong understanding of banking operations, fraud detection, and consumer protection laws. In-depth understanding of Regulation E, EFTA, and electronic payment systems. Familiarity with banking platforms, dispute resolution systems, and fraud detection tools. Strong analytical, problem-solving, and decision-making skills. Excellent written and verbal communication skills. Ability to manage multiple cases and meet strict deadlines. Required Experience: * High School diploma or GED and minimum of 2 years of experience in banking operations, fraud investigations, or claims processing. Preferred Experience: * Bachelor's degree in a related field and direct experience handling Reg E claims.

Responsibilities

The Regulation E Claims Specialist investigates customer claims related to unauthorized or erroneous electronic transactions and ensures all claims are processed within regulatory timeframes. They communicate with customers about claim status and collaborate with internal departments to gather evidence for accurate claim adjudication.