JOB SUMMARY
The Product Claims Specialist will be responsible for ensuring that all product claims for food and foodservice related products and appliances on our website, e-commerce platforms, and digital marketing materials are accurate, truthful, and compliant with applicable regulations. You will collaborate with our Content team to ensure the accuracy and compliance of all online product descriptions, claims, and advertisements.
This role will also work closely with Clark’s Procurement division, which procures both private label and branded products for our various distribution channels (industry leading e-commerce platform WebstaurantStore.com, The Restaurant Stores, Clark National Accounts, Clark Food Service Equipment, and 11400, Inc.).
This position reports to the Senior Expert, Product Compliance and is a hybrid position at our office in Lancaster, PA, but open to highly qualified remote candidates.
PHYSICAL REQUIREMENTS
- Work is performed while sitting/standing and interfacing with a personal computer.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires occasional bending, squatting, crawling, climbing, and reaching.
- Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
REMOTE WORK QUALIFICATIONS
- Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
- Access to a home router and modem.
- A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
- A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
- The desire and ability to work and communicate with other team members via chat, webcam, etc.
- Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.
EXPERIENCE
- A minimum of 5 years of experience in regulatory affairs, with a focus on e-commerce product claims, compliance, or digital marketing.
- Experience working with a wide range of product categories and digital channels, ideally in an e-commerce environment.
- Proven track record of successfully navigating regulatory requirements and implementing compliance strategies
- Strong communication skills and the ability to collaborate cross-functionally with diverse teams
EDUCATION
- Bachelor’s degree in Regulatory Affairs, Business, or a related field (or equivalent experience).
DESIRED TRAITS & SKILLS
- Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
- Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
- Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
- Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
- Customer service-oriented attitude with a demonstrated desire to exceed expectations
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