Regulatory Operations Administrator

at  Alberta Recycling Management Authority

The Regulatory Operations Administrator is responsible for providing administrative support to stakeholders to meet their regulatory obligations as defined in the Extended Producer Responsibility Regulation, Alta Reg 194/2022 (“EPR Regulation”). 
This role will provide external customer service and technical support via telephone and email and internal support to the financial compliance and regulatory operations functions. 

EDUCATION & EXPERIENCE

· Post-secondary education or equivalent work experience 
· Two to four years’ experience in customer service is required 
· Regulatory compliance experience is considered an asset 
· Background with Salesforce considered an asset 
· Knowledge and understanding of regulatory environments and/or the circular economy would be an asset 
· Understanding of baseline financial management considered an asset 
· Strong customer service orientation to establish and maintain a high level of customer satisfaction through telephone and email correspondence 
· Ability to problem solve in a timely, accurate and professional manner 
· Critical thinker with the ability to ask the right questions 
· Attention to detail and accuracy 
· Demonstrated organizational skills with the ability to prioritize and thrive in a climate of change 
· Strong interpersonal skills and demonstrated ability to be an effective team player ready to collaborate and pitch in where required 
· Ability to develop strong relationships with registrants 
· Discretion and judgment in working with confidential information 
· Conflict resolution and mediation skills. 
· Knowledge in Word, Outlook, and Excel0.vcc 
All employees are subject to a pre-employment Background Check, and employment is contingent upon successful clearance results. ARMA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination on any characteristic protected by law
Job Type: Full-time

Application question(s):

• Are you legally authorized to work in Canada?
• Are you located in Edmonton, Alberta, Canada?
• Are you willing to undergo a background check, in accordance with local law/regulations?

Work Location: In perso

DUTIES:

· Oversight of the EPR mailbox and actioning of escalations of the EPR Registration mailbox.
· Provide support and training to Producers, PROs, and Processing Facilities on systems (ARMA Connect) and reporting.
· Review documentation submitted by Producers, Processing Facilities and/or PROs including but not limited to supply reports, verification reports and material management reports.
· Perform reported brand analysis across Producers.
· Escalate complex cases to Regulatory Operations Manager where appropriate. 
· Conduct research and provide data to recognize free riders to share with Registration Administrators for follow-up. 
· Follow-up with Registered and Potential Producers not responsive to outreach by Registration Administrators. 
· Consistently conduct research to recognize free riders to share with Registration Administrators for follow-up. 
· Prepare non-compliance reports aligning with principles of administrative law, investigative processes, and evidence standards including: 
· Evidence of non-compliance 
· Efforts to ensure compliance 
· Regulatory basis of non-compliance
· Review any adjustments made by Producers, PROs, and Processing Facilities 
· Perform detailed analysis of requests for reporting adjustments and captures relevant backup for submission to the Manager. 
· Ensure all relevant documentation is included in ARMA Connect files in preparation for the review and approval of interest waivers and write offs. 
· Manage and respond to registered organization/public inquiries or concerns and escalate when required. 
· Manage the process for the inactivation of registered accounts when required. 
· Support the Brand and Marketing team, as required, in development and provision of background materials (e.g., FAQs, slide decks, guides, ARMA website updates, regulatory compliance bulletins, and standard operating procedures) for stakeholders required to register and report. 
· Maintain files and records in line with records management standards and processes.

OTHER DUTIES

· Contribute to a positive and safe culture by modeling organizational values.
· Perform other job-related duties and assist other team members, as required.