LSEG’s Regulatory Reporting Solutions is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with their obligations to report their transactions on a timely and accurate basis. We also provide several ancillary services to ensure the accuracy and completeness of their reporting, (e.g reconciliations, data solutions).
Reporting to the Senior Operations Manager of LSEG’s Regulatory Reporting Solutions, the Operations Manager will help lead a team responsible for the management of key day-to-day operational processes across the suite of LSEG’s Regulatory Reporting Solutions including oversight of the offshore team. This role is central to ensuring operational excellence and regulatory compliance across our services, and alongside our Customer Success and Client Services teams, delivering a first-class service to our customers whilst maintaining a focus on revenue growth, client demand, regulatory compliance, and operational resilience.
Key responsibilities of the role:

Leadership and Team Development

• Manage Offshore Team: Manage, mentor, and develop a remote/offshore building knowledge and capability ensuring consistent understanding of processes, requirements and culture of continuous improvement.
• Manage Key Regulatory Reporting Operational Workflows: Be responsible for daily and periodic regulatory reporting activities across a range of jurisdictions (e.g., FCA, ESMA, etc.) ensuring compliance with all applicable regulatory frameworks (e.g, EMIR, MiFID II).
• Performance Metrics: Monitor KPIs and SLAs to ensure consistent, high-quality output.
• Process Optimization: Identify and implement efficiencies including automation opportunities, and control enhancements to improve efficiency, reduce operational risk and improve data quality.

Risk and Controls

• Establish, monitor and evidence robust quality control processes proactively identifying operational risks and mitigations.
• Review / challenge the Operational Risk impacts to new projects, ensuring the right controls are in place to mitigate/reduce any existing or new risks introduced.
• Participate in the Incident Management process, ensuring the right actions are in place to avoid future re-occurrences.
• Respond to internal/external audit inquiries and ensure readiness for regulatory inspections; maintain proper documentation and change management controls.

Change Management and Stakeholder Management

• Support transformation projects related to regulatory reporting processes, systems, and team structures, ensuring successful planning, execution, and adoption.
• Lead offshoring transitions or re-structuring of reporting functions, including transition roadmaps and transition frameworks (knowledge transfer plans, shadowing cycles, dual-run periods, risk assessments).
• Assess the impact of new requirements, working with Compliance, Legal, and Technology to adapt operational processes accordingly.
• Collaborate closely with internal/external partners, and senior management to ensure alignment on regulatory reporting objectives. Engineer positive outcomes from client engagements, successfully handling client customer concerns and aiding clients to work through issues or concerns.

Enter the essential experience and skills required:

• 5+ years’ Operations experience within the financial markets
• Ability to question existing processes, articulating weaknesses and suggest improvements - challenge the status quo
• Implemented and maintained operational processes and controls
• Led successful offshoring or process migrations
• Prior experience in management or team leadership roles, ideally offshore management
• Developed performance and risk reporting metrics

Personal attributes:

• Diligent & Risk-Aware: Demonstrates strong attention to detail with a proactive demeanour
• Operationally Focused: Brings a structured, methodical approach to handling complex workflows and challenging timeframes.
• Resilient Under Pressure: Able to perform and lead effectively in high-pressure environments
• Change-Ready & Adaptable: Embraces change with a flexible attitude and a solution-focused approach
• Collaborative Leader: Builds trust and rapport across onshore and offshore teams, champions a culture of accountability, and empowers team members through mentorship and clear expectations
• Strong Communicator: Communicates clearly and confidently with partners at all levels, translating complex technical or regulatory concepts into understandable terms
• Hands-On & Accountable: Willing to dive into detail where necessary, take ownership of outcomes, and lead by example
• Strategically Minded: Understands the broader business impact of regulatory reporting and contributes to operational planning, risk mitigation, and performance improvement
• Process-Improvement Mentality: Continuously seeks ways to enhance efficiency, reduce manual effort, and improve data quality through automation or workflow optimization

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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