ABOUT UBER

At Uber, we strive to deliver safe transportation to all users of our application. By ensuring we are adhering to all of our Regulatory and Compliance requirements associated with our Rides business, allows us to safely operate in 58 jurisdictions across the UK and Ireland. Our Regulatory Specialist team is responsible for collecting all relevant regulatory information and ensuring the relevant persons are appropriately informed in line with our Service Level Agreements. By doing just this, we maintain a positive relationship with internal and external regulatory contacts which is a key priority of our UK&I Rides Business. The right candidate for this role is interested in working with data, proactively seeks out opportunities to discover unique and exciting ways to solve problems, drive process excellence and delivers premium support to our Licensing entities.

WHO YOU ARE

1. Analytical: You can make sense of data sets to inform product or process decisions and are comfortable with queries and Google Sheets.
2. Strong Communication Skills: Managed daily within both your team and stakeholders by providing effective, clear and regular communication.
3. Cool and calm under pressure: You have superior organisational skills, integrity, and great follow-through on tasks
4. Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
5. Excellent Team player: You collaborate internally or across functional/regional areas to get the best possible outcome for drivers/councils
6. Naturally curious:. You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
7. Problem Solver: Ability to evaluate information or situations & break them down into their key components. Apply strategic & critical thinking to consider various approaches & creative solutions to complex problems.

REQUIREMENTS

1. Excellent English both spoken and written.
2. High proficiency using computers (typing, quickly navigating between various tools)
3. Exceptional reading comprehension and writing skills.
4. Ability to troubleshoot problems and find speedy resolutions.
5. Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
6. Work time will be shift based totalling 40 hours per week.
7. Weekend and Overnight shifts are required.You’re an Uber evangelist - you care deeply about the product and getting others excited to ride and partner with Uber.

PREFERRED QUALIFICATIONS

1. Bachelor’s degree or college experience preferred.
2. Experience working in Regulatory affairs preferred but not required
3. Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.

1. Execute a number of Regulatory related tasks in line with our licensing conditions across the UK and Ireland
2. Liaise effectively with regulators on all issues with regard to regulatory reporting.
3. Ensuring that confirmed reportable events are escalated to the appropriate personnel in a timely manner.
4. Strive toward meeting or exceeding our Regulatory KPIsAct as a point of escalation for any queries that need further clarification or attention
5. Work with our key stakeholders in fleshing out any complex or niche cases that you are investigating
6. Identify and resolve any blockers that may present themselves to you in a professional and timely manner
7. Be an advocate for our Regulatory vision and mission