Regulatory Support Officer | Albany Hub at Auckland Council

North Shore, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

62000.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Customer service, Data entry, Regulatory compliance, Time management, Communication, MS Office, Attention to detail, Invoicing, Stakeholder management, Process improvement, Database management

Industry

Government Administration

Description

He angitūtanga: The opportunity Auckland Council’s North West Auckland Regulatory Support Team is looking for a new team member to join their dynamic and supportive team. You’ll have the opportunity to use your solid organisational skills to provide efficient administration support to our various stakeholders, key accounts and qualified partners. Ensuring the smooth running of our Auckland Council’s Licensing and Compliance service delivery process. Day-to-day you could expect to work on: Processing applications and requests to ensure all databases/systems are accurately maintained and up to date. Ensuring all key processes are followed to facilitate registration, licensing of applications, and financial tasks such as invoicing are carried out correctly. Working with various stakeholders, key accounts and qualified partners to deliver high end customer service. This includes written communication and phone calls while maintaining a high level of service to internal and external customers through various platforms. Please click HERE for a copy of the Position Description He kōrero mōu: About you Ideally, you will have experience in a regulatory environment but more so your outstanding ability to handle high volumes and passion for learning a variety of roles that fall within this team. You will be a top-notch administrator who is system savvy, competent in the use of MS Office applications, and can easily adapt to new systems. You will have worked within a busy professional environment and easily build excellent working relationships. Your proactive nature along with your great attention to detail will make you perfect for this role. We will be looking for: At least 3 years’ experience in an administrative and customer service role is desired, preferably in a regulatory environment Customer focused attitude with a commitment to continuous improvement Excellent verbal and written communication skills Proven time management skills with an ability to manage a diverse range of tasks and processes Attention to detail and high standard of accuracy Ngā āhuatanga kei a mātou: What we offer Licensing and Compliance provides compliance services for the directorate, administering the rules and bylaws that promote public health and protect Aucklanders from nuisance and harm, to ensure Auckland is a safe and healthy city, a great place to live, work, and play, with an outstanding environment for now and future generations. It is the largest local government compliance operation in Australasia and deals with a substantial proportion of the requests for service received by the Council. Compliance activities are delivered through both planned, scheduled activities and unplanned responsive requests for service. With a thirst for learning, you’ll continually grow your knowledge with our in-depth training and exposure to various facets of Licensing and Compliance. We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. Together, we can create a Tāmaki Makaurau we can all be proud of. As part of our organisation, please view a range of our: benefits Applications close: 29 April 2026 Salary range is $60,216 - $62,000 (Based on skills & experience) Our employer Kiwisaver contribution is additional to base salary offered. Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Responsibilities

The role involves providing administrative support to the Licensing and Compliance team by processing applications and maintaining accurate database records. You will also engage with stakeholders and partners to ensure efficient service delivery and financial task completion.