Regulatory Support Officer at Auckland Council

Howick, Auckland Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

62000.0

Posted On

07 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Administration, Customer Service, Financial Account Reconciliation, SAP, Microsoft Office, Data Accuracy, Written Communication, Oral Communication, Regulatory Support, Conflict Resolution

Industry

Government Administration

Description

Opportunity for personal development and professional career growth Flexible hybrid working opportunity Permanent full-time position – Auckland CBD location He angitūtanga: The opportunity Auckland Council’s Building Consent team currently has a full-time permanent Regulatory Support Officer position available, based at our central Auckland Hub; the role will report directly to the Team Leader. You will have the opportunity to use your solid organisational and administration skills to provide process support, ensuring the smooth running of our end-to-end consenting processes for our building consent department. This is a customer-focused role that will allow you to be part of our hardworking and supportive team environment. Our team strives to provide the best quality service possible to our customers. With a “can do” attitude there are real progression opportunities for you within the team and wider Auckland Council. This is a role that sits in a fast-paced environment, tight deadlines and working at pace delivering quality outcomes. Day-to-day you could expect to work on: To provide end-to-end support for all consenting applications in the department for Building Consents. Deliver high quality customer excellence to internal and external customers. Ensure the accuracy and consistency of regulatory consent data. Be responsible for handling all customer inquiries and complaints related to financial disputes, invoicing, and regulatory applications, to ensure satisfactory customer outcomes. Refunds and account reconciliations. For a copy of the position description, click HERE He kōrero mōu: About you To be successful in this role you will be system savvy, able to easily adapt to new technology, and have previous experience in administration. Your excellent communication skills will help you excel in this customer-focused role. A proactive nature along with your great attention to detail and understanding of Microsoft Office applications (Word, Excel, etc) will strengthen your application. Having a good understanding of building legislation and previous SAP experience would make your application stand out. Key skills and experience we’re looking for: Excellent written and oral communication. Minimum 4 years of previous experience in a business administration and Customer Service role. Confidence around working with complex databases and information. Experience managing financial account reconciliations & Customer disputes. Prior experience in our Building consenting or Code compliance certificate applications in SAP is an advantage. Ngā āhuatanga kei a mātou: What we offer You will be part of a passionate team that is working towards building the future of Auckland. We are currently looking for an individual to join our high-performing team. This is a full-time permanent role where you will get the opportunity to develop your skills while working with a supportive team. Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city. We offer a range of employee benefits and proudly support flexible working options where possible. View a snapshot of some of our employee benefits HERE. Help us make a difference to Tāmaki Makaurau. Me Tono Ināianei!: Apply Now! Applications close: 21 June 2026 Salary range $60,216 – 62,000 (based on skillset and experience) Our employer Kiwisaver contribution is additional to base salary offered. Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process. #workingforauckland #aucklandcouncil #regulatorysupport #buildingconsents

Responsibilities

Provide end-to-end administrative and process support for building consent applications. Handle customer inquiries, financial disputes, and ensure the accuracy of regulatory consent data.