Rehab Tech and Scheduler at Presbyterian Healthcare Services

Santa Fe, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

21.64

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Administrative Tasks, Patient Care, Conflict Resolution, Communication, Medical Terminology, Rehab Modalities, Team Collaboration, Timekeeping, Inventory Management, Customer Service, Problem Solving, Attention to Detail, Patient Advocacy, Scheduling Protocols, Cleanliness

Industry

Hospitals and Health Care

Description

Overview Presbyterian is seeking a Rehab Tech / Scheduler! This position involves a mix of patient scheduling, administrative tasks, and assisting therapists with patient care. Accuracy in scheduling and ensuring prior authorizations are in place are key responsibilitie Type of Opportunity: Per Required Need FTE: 0.001000 Exempt: No Work Schedule: Varied Days and Hours This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.) Qualifications High school or equivalent Minimum 9 months experience in a healthcare office or clinic setting with significant clinician interaction. Responsibilities Provide excellent patient experience using CARES, AIDET, and EPE tools Resolve complaints promptly and manage conflict, escalating when needed Round with patients to ensure comfort and communicate delays Schedule patients accurately, validate demographics, and set expectations for authorizations, referrals, and costs Meet with patients to schedule procedures and give non-clinical instructions Build positive relationships with staff and follow scheduling protocols Assist therapists with patient care and departmental duties under clinician guidance Demonstrate knowledge of growth, development, medical terminology, and rehab modalities Refer patients to financial advocates and ensure authorizations are secured before procedures Create accurate messages and route them appropriately in Epic Guide patients through Release of Information processes Perform confirmation calls with directions and instructions Respond quickly to distressed patients and assist clinical teams as directed Maintain cleanliness and safety in clinic and rehab areas, reporting concerns Make reminder calls, reschedule appointments, and adjust provider schedules for efficiency Collaborate with clinicians and management to improve scheduling and programs Restock supplies, maintain equipment logs, and manage inventory Perform timekeeping duties and other assigned tasks Demonstrate CARES behaviors: Collaborate, be Accountable, Respect, Engage, and Serve Benefits We're all about well-being, starting with yours.Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.Learn more about our employee benefits. About Presbyterian Healthcare ServicesPresbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses. Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. Maximum Offer for this position is up to USD $21.64/Hr. Compensation Disclaimer The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

Responsibilities

The Rehab Tech / Scheduler will manage patient scheduling, assist therapists with patient care, and perform various administrative tasks. Ensuring accuracy in scheduling and securing prior authorizations are key responsibilities.