ABOUT KEFI WELLNESS CENTRE

Kefi Wellness Centre is a multidisciplinary clinic committed to providing evidence-based, patient-centred care. We partner with our patients to promote proactive, preventative approaches that lead to a higher quality of life. Join us in a warm, dynamic environment where your contributions help shape exceptional patient experiences.

JOB OPPORTUNITY: RECEPTIONIST

We are seeking an experienced, energetic, and detail-oriented Receptionist to be the welcoming face of our clinic. In this role, you will manage front desk operations, interact with patients, handle communications, and support administrative tasks to ensure a seamless patient journey. Your responsibilities will include greeting visitors, managing phone and email inquiries, scheduling appointments, processing payments, handling insurance billing, and maintaining accurate records.

QUALIFICATIONS:

• Communication & Interpersonal Skills:
• Strong verbal and written communication skills with a professional phone manner.
• Ability to build effective relationships with patients and colleagues.
• Organizational & Decision-Making Skills:
• Excellent organizational abilities, managing multiple tasks efficiently in a busy environment.
• Strong decision-making skills, able to assess situations and implement solutions quickly.
• Adaptability & Problem-Solving:
• Calm under pressure, with the flexibility to adjust to changing clinic needs.
• A proactive self-starter who works well both independently and as part of a team.
• Technical Skills:
• Experience with clinic management software and insurance billing (Jane App and Outlook experience is a plus).
• Strong computer skills.

EXPERIENCE REQUIREMENTS:

• At least 1 year of receptionist experience (required).
• Previous clinic experience is preferred but not mandatory.
  Join our team at Kefi Wellness Centre and make a meaningful impact by contributing to our patient-centered approach. If you’re detail-oriented, have a positive attitude, and thrive in a dynamic healthcare setting, we invite you to apply!
  Job Type: Part-time
  Pay: $17.70-$18.70 per hour
  Work Location: In perso

• Patient Interaction:
• Greet patients and visitors warmly, ensuring a positive and professional first impression.
• Assist patients with intake forms and registration, ensuring accuracy and efficiency.
• Communication & Scheduling:
• Answer inbound telephone calls and emails promptly and professionally.
• Coordinate and manage patient appointments using our electronic medical records system.
• Administrative Support:
• Process payments at the time of service and follow up on outstanding balances.
• Handle clinic billing, direct insurance billing, and manage accounts receivable.
• Perform daily laundry and other administrative tasks as assigned by the Clinic Manager.
• Additional Responsibilities:
• Identify opportunities to promote additional clinic services or products that enhance patient care.