Location: Manchester (hybrid working available)
Salary: £28,000
Status: Full-time, permanent
Working hours: 37.5 – shifts covering 8am-6.30pm Mon-Fri with occasional Saturday shift

EXPERIENCE

12-18 months post-graduate clinical/hands on experience or previous case management or vocational rehabilitation expertise
Experience with delivery of high customer service and / or proven case management experience.
Experience within the insurance or medico-legal sector an advantage.

SKILLS & KNOWLEDGE

Strong communication skills both via telephone and email. Able to apply sound clinical judgement
Can prioritise in a fast-paced environment
Strong MS Office skills

QUALIFICATIONS AND TRAINING

Relevant clinical qualification (Sports Therapy/Rehabilitation)
Holds or is able to quickly obtain membership with a relevant professional body (BASRaT, SST, STA, HCPC)

PURPOSE OF ROLE:

An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individual’s clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands on experience outside of the typical clinical or sporting environments.

KEY RESPONSIBILITIES:

• Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
• Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
• Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions
• Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice
• Taking a forward thinking, patient-centred approach to overcome case management hurdles