Working hours- Monday to Friday 9am to 5pm or 8am - 4pm (plus partaking in the on-call rota)
28 days annual leave (inclusive of bank holidays)
Salary £24,500

JOB SUMMARY:

The Relations Coordinator at Home Instead is a pivotal role designed to support the smooth functioning and integration of Care Professionals, ensure the delivery of high-quality care services, and maintain excellent client relations. This role entails a variety of responsibilities including supervisory duties, training and development, onboarding processes, client reviews, quality assurance, and more. The Relations Coordinator works closely with the Registered Care Manager to uphold Home Instead’s standards of care and service.

4. ADMINISTRATIVE DUTIES:

• Maintain accurate and up-to-date records of all supervision sessions, appraisals, and training activities.
• Prepare and submit reports on Care Professional performance, client satisfaction, and quality assurance activities.
• Assist in the development and implementation of policies and procedures to improve service delivery and operational efficiency.

6. ON-CALL DUTIES:

• Participate in on-call duties as required to meet business needs, providing support and assistance to Care Professionals and clients outside regular business hours.
  Job Type: Full-time
  Pay: £24,500.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In perso