Relationship Analyst - Business Support at Rabobank
Adelaide SA 5000, South Australia, Australia -
Full Time


Start Date

Immediate

Expiry Date

23 Apr, 25

Salary

0.0

Posted On

23 Jan, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Good communication skills

Industry

Banking/Mortgage

Description

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.
At Rabobank our culture is unique, because every day our people work knowing that we are all playing our part in supporting our farmers to feed the world. Our culture is focused on growing each other. We strive to create an open, balanced and flexible workplace where people feel that they belong, can be open and honest and are supported.

Responsibilities

ABOUT THE ROLE

When establishing a new banking relationship with Rabobank, the customer experience during the onboarding process will set the scene for a strong and longstanding association. This specialised role will support their region in providing a seamless onboarding experience for the customer with their expertise in KYC requirements, time management skills and attention to detail.
Relationship analysts will support Account Managers (Area, Rural & Farmbase) by undertaking the end-to-end process of establishing a new client relationship within the Rabobank’s core system and be a subject matter expert for AML/CTF requirements, onboarding procedures and processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

  • Work collaboratively with Account Managers/Relationship Analysts in providing the requirements for new customer onboardings.
  • Take end to end ownership of the KYC requirements and system processing for onboarding a new customer ensuring all aspects of Global Policy and local AML/CTF legislation are met.
  • Independently manage establishing new accounts through the full workflow process including ordering cards and Internet and mobile banking set up.
  • Demonstrate strong knowledge of KYC/CDD requirements including internal policies and local legislation to provide a point of reference for Country Banking AU staff.
  • Ensure documentation is “right first time” providing quality input to Financial Economic Crime (FEC) for processing and risk rating to achieve a quality experience for the customer.
  • Build and maintain strong relationships with FEC team to ensure a collaborative customer centric approach is maintained at all times.
  • Provide feedback and input to support continuous improvement of the process of client onboarding and account opening.
  • Escalate and manage AML/CTF matters to second line compliance when required.
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