Relationship Banking Assistant at HERITAGE BANK

Spokane, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

41.07

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Onboarding Support, Treasury Management Services, New Account Opening, Regulatory Compliance, Relationship Expansion, Client Relationship Tracking, Sales, Risk Identification, Fraud Detection, Proposal Preparation, Operational Support, Transaction Balancing, Product Knowledge, Business Development, MS Office Proficiency

Industry

Banking

Description

Heritage Bank has an exciting opportunity to join our organization! We are seeking a Relationship Banking Assistant to join our Spokane Commercial team! The relationship banking assistant role works in partnership with commercial banking teams to deliver an exceptional customer service experience to new and existing customers. Provides a high level of service and onboarding support for all products, services and treasury management services, and opens new accounts in compliance with all regulatory requirements. Actively recommends products, services and solutions for the benefit of the customer, in accordance with Heritage Banks' Service Standard. This position is fully on site in Spokane, WA. Base Salary Range: $27.38 - $34.22 - $41.07 per hour The Role at a Glance: * Supports commercial partners with sales and relationship expansion activities. Provides operational support, onboarding support, client relationship tracking, processing paperwork, and assembles and summarizes information, as requested and/or required. Demonstrates thorough understanding of work flow processes with proper use of internal technology. * Opens accounts in accordance with all account opening compliance requirements and account ownership verification procedures. Minimizes risk by identifying any potential fraudulent transactions. Completes account documentation according to Bank guidelines. * Actively leads the new customer on-boarding process including the transition of depository accounts/services from existing bank to Heritage Bank. Ensures timely and accurate transition of services and client follow up to include treasury management service agreements, adhering to and meeting service level expectations. * Provides assistance with the preparation of Request for Proposals (RFP's) and proposals for clients, as requested. May assist with the preparation of annual reviews for clients, attending commercial client annual review meetings when requested. * Shares in branch responsibilities and may assist with organizing operational work flows, balancing daily transactions, certifications/audits, compliance, reporting and approving transactions, and completing all assignments in a timely manner. May assist with the training and development of other team members. * Performs routine paying and receiving duties in accordance with established Standard Operating Procedures, and in accordance with assigned Authority Limits. Minimize risk by identifying any potential fraudulent activities or transactions and escalate to management in a timely manner. * Maintains a comprehensive knowledge of all bank products and services including treasury management services, and banking rules and regulations including complex account ownerships. * Actively participates in commercial team’s marketing and sales promotions; participate in market functions and community activities to promote the Bank’s image and growth. May represent the Bank in the local community by attending events, volunteering, and participating in nonprofit boards and committees. * Performs required “Know Your Customer” due diligence when processing transactions and responding to customer requests. * Actively contributes to the success of the team through individual goal attainment, self-development and completing all requests and assignments in a timely manner. Core Skills and Qualifications: * H.S. Diploma or equivalent required. Associate's Degree Business, Marketing, Sales, Finance or relevant discipline preferred. * 3+ years recent experience in commercial and/or retail branch banking, new accounts, strong relationship management and business development and sales skills, and thorough working knowledge of new account documentation, treasury management products and services, and compliance requirements in a financial services industry required. * Current working knowledge of consumer and small business lending programs preferred. * Equivalent combination of education, experience and training may be considered. * Demonstrated ability to provide an exceptional level of quality service for internal/external customers; responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.Proven ability to develop and maintain open, professional, positive and productive relationships; demonstrate cooperative behavior with management, business partners, customers and co-workers, and work effectively as a team member. * Effective listening, verbal, written and telephone etiquette business communication skills to clearly present outstanding/follow up issues over the phone, via email, and in person in a variety of settings, formats, and audiences; with the ability to read, write, speak, and understand English well. * Strong working knowledge and understanding of principles, procedures, compliance requirements, federal/state regulations, and policies related to assigned area, as well as in-depth working knowledge of all banking products and services, to include strong treasury management services and complex account ownerships knowledge. * Effective sales and business development skills with the ability to identify customer needs and cross-sell the Bank’s products and services with confidence. * Strong understanding of debit/credit relationships and negotiable instruments; math skills to locate routine and non-routine mathematical / cash errors, to accurately process and adhere to customer instructions. * Detail oriented with strong organizational, problem solving and time management skills; with the ability to manage multiple assignments and goals, ensuring that priorities are set and commitments and deadlines are met, with minimal direction and oversight. * Unquestionable integrity in handling sensitive and confidential information required. * Proficient use and understanding of MS Office products (Word, Excel, Outlook), strong understanding and working knowledge of the Bank’s core processing/operating system; with the ability to learn and adapt to new technologies quickly. * This position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008. Continued employment in this position with Heritage Bank is contingent upon successful registration and annual re-registration thereafter. Working Environment/Conditions: * Climate controlled office environment. * Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule. May be required to work Saturdays and/or extended hours, as needed. * May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) - receives detailed instruction to minimize risk. Physical Demands/Effort: * Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day. * Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, fine count cash and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion. * Ability to stand or sit for extended periods of time and duration of shift. Ability to occasionally kneel, reach, bend, push, pull and carry. * Depending on location, occasional lifting to independently move and/or push cart to transport money and coin, 25-50 lbs. Travel Time: May travel for business development and customer meetings; willingness to travel to other branch locations when needed; valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions. At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy! As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day. *pro-rated from start date, and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment. The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position. Heritage Bank is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law. Job applicants have certain legal rights. Please click here [https://careers.heritagebanknw.com/working-here/applicant-disclosures/] for information regarding these rights. If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com [HBRecruiting@HeritageBankNW.com] Salary Range Disclaimer The base salary range represents Heritage Bank’s current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses. ##JobCategory:Commercial Deposits and Payments## ##Street:908 North Howard Street, Ste. 200## ##City:Spokane## ##State:WA## ##ZipCode:99201## ##Internal:False##

Responsibilities

This role partners with commercial banking teams to deliver exceptional customer service, providing high-level support for all products, services, and treasury management, while ensuring new accounts are opened compliantly. The assistant actively recommends beneficial products and services and supports commercial partners with sales, relationship expansion, and operational tasks like tracking and paperwork processing.