Relationship Banking Supervisor at Nordea Bank

Hopkinton, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

35.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Operational Compliance, Internal Controls, Security Policies, Customer Service, Coaching, Mentoring, Sales Culture, Business Development, Auditing, Cash Handling, Supervision, Performance Feedback, Problem Solving, Clerical Accuracy, Detail Oriented

Industry

Banking

Description

Opportunity Overview We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Hopkinton Branch. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We’re looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for – then come join us! Position Overview As a Relationship Banking Supervisor, you will be responsible for overseeing on-site operational excellence at the Branch. This includes operational compliance, internal controls and security policies and procedures. In addition, you will ensure compliance with all laws, regulations and Bank policies. You’ll work alongside the retail Branch staff while also being a manager and mentor to them. In this role you will also be expected to be the model of what exceptional customer service looks like and help coach the other members of the team to reach these standards. Primary Accountabilities * Assist manager in creating a branch sales culture, including a comprehensive understanding of the location sales plans and goals, including participation in business development and outreach. * Serve as customers’ single point of contact on all UniBank products and services. * Oversee and audit operational procedures, which may include those for safe deposit, negotiable instruments, night deposits, etc. * May function as vault teller, responsible for distribution, verification and proof of vault cash. * Perform security function by opening and closing the bank and vault and ensuring overall safety and security on bank grounds. * Receive retail staff over and short reports to verify accuracy and to investigate problem areas. Take appropriate corrective action when warranted. * Assist the Branch manager with bank security and compliance obligations; specifically, compliance with state and federal laws within the scope of the position and ensure prominent display of required posters. * Supervise employees in the Bank’s retail department. Carry out supervisory responsibilities in accordance with the Bank’s policies and applicable laws. This may include training; planning, assigning and directing work; performance and feedback reviews, rewarding and directing employees; addressing concerns and resolving issues. * Support the team by verifying transactions, signing checks, explaining procedures and providing overrides as necessary. * Participate and/or assist in the development of community and networking evens during business and non-business hours. * Manage in the absence of the Relationship Branch Manager. * Other duties as assigned. Knowledge, Skills, Education and Work Experience * Associates degree or equivalent required, Bachelor’s degree preferred * Minimum of 1 year in a supervisory role required * 1-2 years of experience working in a retail environment required, retail banking preferred * Must have excellent verbal, math and customer service skills, possess clerical accuracy and be detail oriented * Demonstrated ability to handle challenging customer situations with poise and tact * Cash handling and customer service experience required * Ability to work a flexible schedule necessary * Willingness to direct and mentor others * Ability to travel to other Branch locations as needed * Participation in bank sponsored events during non-bank hours is required as needed About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated base hourly rate for this position is $25.00/hr to $35.00/hr. Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in E-Verify

Responsibilities

The Relationship Banking Supervisor oversees on-site operational excellence, ensuring compliance with all regulations and bank policies while acting as a manager and mentor to retail staff. This role also involves modeling exceptional customer service and assisting the Branch manager with sales culture development and operational oversight.