Relationship Builder - Teller (Kansas City) at MAZUMA CREDIT UNION

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash Handling, Customer Service, Communication Skills, Interpersonal Skills, Attention To Detail, Problem-Solving, Teamwork, Multitasking, Financial Transactions, Initiative, Decision-Making, Learning, Creativity, Positive Attitude, Productivity, Relationship Building

Industry

Banking

Description

Job Details Job Location: Midtown Branch - Kansas City, MO Position Type: Full Time Salary Range: Undisclosed Description Mazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this: Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and this position should lead this value by example. We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones. Did we say productive? We’re super productive. Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things. We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction. Besides that, here’s what else keeps Team Members here: Up to 27 days off a year, including: 10 paid Holidays Mental Health Day Anniversary Day PTO starting on the first day 40 hours of Paid Volunteer Time per year Traditional & Roth 401K with company match Medical, Dental, and Vision benefits effective 1st of the month following first day Wellness credit available for Medical premiums Company paid benefits including: Basic Life and AD&D Insurance Short-Term Disability Insurance Long-Term Disability Insurance Vision Insurance Maternity & Menopause Support Programs Employee Assistance Program On-Site Gym at our Headquarters location in Overland Park Discretionary Stakeholders bonus program Attractive interest rates on Team Member checking & Team Member money market accounts Consumer and mortgage loan discounts We love to smile, which is why it’s in our logo About the role: The Relationship Builder – Tellers is a unique title for a unique credit union. Our Relationship Builder- Tellers are front-line representatives of the member experience who find the quick and simple solutions to everyday member needs and refer members to the proper advisor for needs that go beyond the teller line. Not only this, but our Relationship Builders-Tellers also use their exceptional people skills to initiate, retain, and develop relationships with members, making them feel valued and appreciated. That’s why we call them Relationship Builders and not just Tellers. Essential Functions & Responsibilities: Process Member transactions accurately and efficiently, including deposits, withdrawals, loan payments, check cashing, and money orders. Maintain accurate cash drawer balancing and reconcile any discrepancies. Provide exceptional Member service by greeting Members warmly, addressing their inquiries, and resolving issues promptly and professionally. Identify and promote Mazuma products and services that meet Member needs, such as checking and savings accounts, loans, and credit cards. Adhere to all Credit Union policies, procedures, and security protocols, including compliance with Bank Secrecy Act (BSA) regulations. Maintain a clean and organized work area. Assist with other branch operations as needed, such as opening and closing procedures and vault transactions. Stay up-to-date on Mazuma products, services, and promotions. Participate in ongoing training and development opportunities. Maintain confidentiality of Member information. Build and maintain positive relationships with Members and colleagues. Contribute to a positive and supportive team environment. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Competencies: Job & Technical Expertise Results Orientation Member Service & Retention Personal Accountability Communication & Interpersonal Skills Teamwork & Collaboration Develops Self & Others Strategic Thinking & Vision Culture Expectations: Positive, Fun Attitude – Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members. Behavior and appearance should be appropriate and should lead by example. Teamwork – Proactive collaborator who embraces the opportunity to work with others. Punctual and dependable. Able to manage conflict well amongst Team Members and Members. Demonstrates strong people skills, initiative, and decision-making ability. Productivity meets or exceeds expectations for the position. Learning & Growth – Demonstrates initiative in not only self-development, but the development of others. Possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning. Creativity & Progressive Mindset – Able to think outside the norm, introduce new ideas, and proactively solve problems. Positive change agent that embraces team direction. Knowledge and Skills: Required Experience: Cash handling experience (e.g., cashier, retail sales). Customer service experience in a fast-paced environment. Preferred Experience: Prior retail banking experience preferred. Knowledge of financial products and services is a plus Education: Required Education: High school diploma or equivalent Other Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers. Strong attention to detail and accuracy in handling financial transactions. Ability to work independently and as part of a team. Ability to multitask and prioritize tasks effectively. Problem-solving skills and the ability to handle customer inquiries and complaints professionally. Basic math skills, including addition, subtraction, multiplication, and division Physical Requirements: Must be able to stand and walk for extended periods of time and be able to bend, stoop, and reach. Ability to lift 25 lbs. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance, including Saturdays. Work Environment: Must be able to routinely perform work indoors in a climate-controlled shared work environment with minimal noise. Mazuma Credit Union is an equal opportunity employer and will consider all application without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Mazuma participates in eVerify. Qualifications

Responsibilities

The Relationship Builder - Tellers are responsible for processing member transactions and providing exceptional member service. They also promote Mazuma products and services while building and maintaining positive relationships with members.