Relationship Customer Onboarding SpecialistSpecialist at kiwibankpeople

Hamilton, Waikato, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Handling outbound calls, Handling emails, Building customer relationships, Customer due diligence checks, AML compliance, Foreign Tax compliance, Process adherence, Documentation, Attention to detail, Using digital tools, Learning new technologies, Process improvement initiatives

Industry

Banking

Description

Enjoy 4 wellbeing days per year for re-charging when you need it Grow your career with learning opportunities and development support Based in Christchurch or Hamilton with hybrid work arrangements Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters. Kiwibank’s Relationship Customer Onboarding team is focused on supporting our customers during their onboarding journey. You will collaborate with customers to collect all required customer information and ensure AML-CDD and Foreign Tax compliance is met. In this role you will: Take ownership of inbound and outbound calls Complete customer due diligence checks with a focus on AML and Foreign Tax compliance Collaborate with frontline teams and the Customer Verification team to meet compliance requirements Use standard processes and digital tools (like ID Checker) to simplify the onboarding experience Set up online banking, customer accounts, and profiles in our systems. Support process improvements and contribute to continuous improvement projects. Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters. At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following skills and experience: Confidence in handling outbound calls and emails and building strong customer relationships Knowledge of customer due diligence checks, with a focus on AML and Foreign Tax compliance requirements Strong process adherence, documentation, and attention to detail. Demonstrated skill in using digital tools and learning new technologies. An interest in contributing to process improvement initiatives. You do not need to tick every box here to be considered! Above all we are looking for someone who embodies Kiwibank’s purpose and values, (Ngā Kauwaka), and someone who thrives in a vibrant and inclusive work environment. Tono mai |Apply Now – Join our Kiwibank team and grow your career in an environment where you can belong. Please take a few moments to complete our application form by clicking on the APPLY NOW button below. We look forward to hearing more about you. Applications close on Sunday 12th April. Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter. Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.

Responsibilities

The specialist will collaborate with customers to gather necessary information and ensure compliance with AML-CDD and Foreign Tax regulations during the onboarding journey. Key tasks include managing inbound/outbound calls, performing due diligence checks, utilizing digital tools, setting up customer accounts, and supporting process improvements.