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Relationship Executive at Magic Touch Computers LLC
dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

01 Jan, 27

Salary

60000.0

Posted On

03 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Consumer Services

Description
  • Log and register cases in the ERP system.
  • Assign cases to the Debt Settlement Team according to internal procedures.
  • Provide administrative and operational support to the Operations Team, particularly in client reporting and coordination.
  • Coordinate with clients via email, calls, and other channels as needed.
  • Follow up with the Debt Settlement Team to obtain periodic case reports and updates.
  • Collect and consolidate reports and updates from team members.
  • Assist Account Managers in preparing and compiling client reports.
  • Review client reports for accuracy and completeness before submission.
  • Maintain proper records and documentation of all materials received from clients.
  • Prepare portfolio analysis and MIS reports.
  • Liaise with internal departments to resolve client queries promptly.
  • Prepare and update case status trackers and dashboards for management review.
  • Escalate high-priority or sensitive client matters to senior management when required.
  • Perform other operational and administrative duties as required.
  • Carry out additional responsibilities assigned by the Reporting Manager or Management.

How To Apply:

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Responsibilities