As a Relationship Manager / Senior Relationship Manager (Assets OR Liabilities) in Business Banking, you will acquire new client relationships through Relationship Officers, upgrade mass-segment clients, and grow existing relationships while meeting asset and cross-sell revenue targets. You will maintain high service standards, maximize client satisfaction, and ensure compliance with UAE Central Bank and anti-money laundering regulations.

Key Responsibilities: 

•  Achieve all annual business goals, including revenue, profit, asset and deposit growth, customer acquisition, cross-selling and guiding Relationship Officers on sales opportunities.
• Cultivate and expand accounts initiated by Relationship Officers, converting them into profitable ventures, while maximizing market penetration and focusing on enhancing the asset & revenue portfolio through existing customers, and offering timely advisory services on Trade & Treasury products.
• Ensure minimal turnaround times and service excellence, maintain comprehensive knowledge of SME banking, assist clients with trade, asset, insurance and investment issues, and regularly monitor client satisfaction and service quality.
• Ensure compliance with all operational risk, sales, credit and anti-mis-selling policies; maintain up-to-date KYC and client profiles with high confidentiality; assess customer risk and product suitability; safeguard Emirates NBD’s reputation through best practices; document meetings and contribute to team reporting; and adhere to credit lending, money laundering prevention, and KYC procedures, reporting any suspicious transaction immediately. 

Qualifications

• 5+ years of banking experience preferably as Commercial or Corporate Relationship Manager role.
•  English, while knowledge of regional languages is an advantage.
• Excellent communication and presentation skills. Interpersonal skills are essential for this role