Relationship Manager at Coinbase Careers Page

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

95800.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Customer Success, Account Management, Sales, Analytical Skills, Problem-Solving, Communication Skills, Stakeholder Management, Task Management, Adaptability, Blockchain Knowledge, Crypto Concepts, German Language, English Language

Industry

Financial Services

Description

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Join Coinbase's Germany Country Pod to influence the future of cryptocurrency adoption in Germany. Manage and grow relationships with high-value consumer customers in Germany, driving revenue, volume, share of wallet, adoption, and retention while ensuring a compliant, world-class experience. Blending proactive customer success with commercial ownership to turn insights into measurable business outcomes. What you’ll be doing: Own a revenue-carrying book and deliver sustained growth in portfolio revenue, net inflows, trading volume, and revenue retention. Accelerate adoption of relevant features and products (for example, Advanced Trade, recurring buys/DCA, staking/rewards where available and compliant) aligned to customer needs. Host targeted 1:1s, roundtables, webinars, or small events; ensure rigorous post-event follow-up and demonstrable ROI in funding, volume, and product attach. Proactively “horizon scan” the broader customer base to identify potential VIPs; run structured outreach cadences to convert them into managed relationships and incremental revenue. Build and execute data-driven commercial account plans: define goals, quantify opportunities, set quarterly targets, and run business reviews to track progress and adjust tactics. Monitor accounts for revenue-impacting signals (dormancy, deposit/payment failures, outflows, fee-tier thresholds) and intervene rapidly to protect or grow the relationship. Represent and advocate for customers internally; synthesize feedback and partner with Product, Operations, and Growth on experiments and lifecycle improvements with measurable uplift. Operate with strict compliance and risk discipline; adhere to BaFin, EU/MiCA, AML/KYC, and GDPR requirements; ensure communications are accurate and non-advisory. What we look for in you (ie. job requirements): 5+ years of relevant experience in a relationship management, customer success, account management, or sales/advisory role in a fast-paced environment; proven revenue or target-carrying track record. Demonstrated success growing revenue across a managed portfolio (e.g. through upsell, cross-sell, share-of-wallet expansion). Strong analytical and problem-solving skills; ability to turn data into prioritized actions and commercial plays (funnels, cohorts, conversion, ARPU). Fantastic communication and stakeholder management skills; able to influence customers and align internal teams to drive results. Flexible and adaptable; strong task management, decisive prioritization, and efficient execution in a dynamic, regulated environment. Working knowledge of blockchain/crypto concepts (for example, custody and security basics, trading, staking/rewards where available, subscriptions) and comfort discussing them within compliance boundaries. Native German and fluent English. Based in Germany; willing to travel domestically for customer meetings and events; authorized to work in Germany. Nice to haves: Experience serving VIP/HNW retail or premium consumer segments. High proficiency with Coinbase products and the broader crypto ecosystem. Event or community-led growth experience with quantifiable revenue impact. Familiarity with BaFin and EU/MiCA frameworks; experience partnering with Compliance/Risk (KYC/AML/EDD). Job #: (P75181) #LI-Remote Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision) Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: €95.800—€95.800 EUR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

Responsibilities

The Relationship Manager will own a revenue-carrying book and deliver sustained growth in portfolio revenue, net inflows, trading volume, and revenue retention. They will also accelerate the adoption of relevant features and products aligned to customer needs while ensuring a compliant, world-class experience.