Relationship Manager Customer Engagement (RMCE)-BRANCH BANKING-RO-CE at Kotak Mahindra Bank

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Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Relationship Management, Cross Selling, Customer Service, Sales Targets, Account Opening, Demonstration, Lead Conversion, Team Collaboration, Customer Acquisition, Financial Products, Banking Services, Product Features, Customer Stickiness, Referrals, Higher NPs Scores

Industry

Banking

Description

(DESIGNATION) Transaction Banking Group ROCE ( Relationship Officer – Customer Engagement) Location Hyderabad Number of Positions 12 Reporting Relationships RCEM ( Regional Customer Engagement Manager ) Position Grade M2 ` Job Role: Customer Engagement (meeting, Video call, Tele call) and Relationship Management on the mapped C Cat book of the branch. ( C category book of 2-3 branches with approx. 1000 to 1500 customers will be mapped ) Cross sell of Asset ( HL, LAP, CL,PL, GL, WC, CV ) Liability ( CA, SA TD) and Third Party & Investment Products ( LI GI Trinity & MF) on the mapped book Deepening of CA SA and TD mapped relationships. Meeting and conversion on leads from VRM and CEC. Working closely with respective teams on LI, GI, KSEC, IC and Asset team for timely conversion of the business. Ensuring customer stickiness and category upgrade. Acquisition, X-sell of business & Service activations to existing customers Explain all the Facilities of the Bank in Form of Demonstration both online / offline Enroll the customer for the services which would be useful for him Handle customer service requirements like account opening, Trinity account opening, liability product selling, liability on product features, Cheque book insurance. Speed and efficiency of service given Sales targets for banks and investment products. Customer acquisition from Family Household & referrals. Have higher NPs scores Job Requirements:: Job Role Graduate/Post Graduate in any stream with at least 1 year experience in banking/finance Must be energetic, confident and go-getter Application: If you wish to apply for this job position, please fill your details in the Kotak Fast Track Application Form and mail to smitha.nair@kotak.com Please mention the following in the subject line as ‘”Position Name” –“Your Name” – “Your Current Business group”

Responsibilities

The role involves customer engagement and relationship management for a mapped customer base across multiple branches. Responsibilities include cross-selling financial products, ensuring customer satisfaction, and achieving sales targets.