Salary: Circa £42,500 per annum negotiable depending on experience + fantastic benefits
Jisc grade: CRG3 (internal use only)
Hours: 35 hours per week
Contract: Permanent
Location: Remote - Predominantly remote working, and regular travel is required to Jisc offices and/or customers. Meeting in person is something we value so you may need to travel on occasion to our hub offices. This role requires occasional overnight stays.
This role is focused within the East Midlands/Eastern region, and as such applicants will need to reside locally.

KEY SKILLS AND EXPERIENCE:

• A proven track record of effective member relationship management.
• A successful track record of generating sales from within a complex technology organisation.
• A proven record of growing existing accounts and identifying new business opportunities.
• Expected to demonstrate excellent communication skills, being able to explain complex issues in plain terms to non-specialists.
• Must be comfortable with a matrix management environment and be willing to operate flexibly across a large and often diverse geography and membership base.
• As a field-based worker, will be comfortable with regular travel, working on-the-move and working remotely from an office environment. A driving license would be beneficial.
  Don’t meet every single requirement?
  We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!
  Why work for us?
  At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.
  We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working.
  It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

ABOUT THE ROLE:

As the Relationship manager, you will own a portfolio of FES accounts as a single point of contact. Through effective relationship management with senior leaders, operational leads and influencers in member organisations, you will work to ensure members maximise the value of their Jisc membership through take-up of services, will capitalise on leads to sell new product and services from across the broad Jisc portfolio, and position Jisc as the sector’s trusted digital partner to help secure our core funding.

RESPONSIBILITIES WILL INCLUDE:

• Acting as the principal point of contact with respect to all Jisc products, services and development programmes.
• Conducting reviews and relationship management activities with a portfolio of members, with respect to the organisational consumption of Jisc products and services, and identifying how members can further increase the value of their Jisc membership.
• Generating more revenue from accounts that are already spending money with us and developing additional business.
• Assuring the quality of service Jisc delivers to members, facilitating service delivery teams to do what is necessary for specific accounts, including trouble shooting and handling of complaints.
• Identifying new business that can contribute to Jisc’s continued development, supporting a corporate business development strategy.
• Engaging with relevant community groups and key stakeholders in order to support member relationship management and embedding Jisc’s position in the UK’s FES sectors.