Relationship manager - FE & Skills - Remote

at  Jisc

Salary: Circa £42,500 per annum negotiable depending on experience + fantastic benefits
Jisc grade: CRG3 (internal use only)
Hours: 0.5 FTE
Contract: Permanent
Location: Remote- (based in Wales). Some travel to member sites is required, and a need to stay overnight for team away days.

KEY SKILLS AND EXPERIENCE:

• You are able to assimilate information and to communicate it effectively to both members and colleagues.
• As a strong team player, you are able to function at a high level within the context of your team, as well as being strongly motivated to operate using your own initiative.
• You will be literate in digital technologies and be comfortable with a matrix management environment and willing to operate flexibly across a large and often diverse geography and membership base.
• As a field-based worker, you will be comfortable with regular travel, working on-the-move and working remotely from an office environment.
• If you have experience of working in work based or adult and community learning in Wales and an understanding of Jisc and its products and services this would be advantageous.

ABOUT THE ROLE:

As the FES Relationship Manager, you will own a portfolio of work-based learning and adult community learning accounts for which you will be a single point of contact. Through effective relationship management with senior leaders, operational leads and influencers in member organisations, the Relationship Manager will work to ensure members maximise the value of their Jisc membership through take-up of services, will capitalise on leads to encourage engagement in products and services from across the broad Jisc portfolio and position Jisc as the sector’s trusted digital partner to help secure our core funding.
While the FES Relationship Manager for serving Wales ACL and WBL will be sector focussed, they will work collaboratively with colleagues in FE and Relationship Management roles to support approaches to engagement and develop knowledge of the full range of Jisc’s current and future products, services and solutions.

RESPONSIBILITIES:

• You will be available to senior representatives of membership organisations as the principal point of contact with respect to all Jisc products, services and development programmes
• The Relationship Manager conducts reviews and relationship management activities with a portfolio of members with respect to the organisational consumption of Jisc products and services and identifying how members can further increase the value of their Jisc membership.
• To be responsible for the quality-of-service Jisc delivers to members, facilitating service delivery teams to do what is necessary for specific accounts, including trouble shooting and handling of complaints
• The satisfaction of allocated member accounts will be your responsibility
• You will support members in matching their requirements to the full range of existing Jisc products and services and champion the member’s requirement within Jisc, and take ownership of their issues all the way through to resolution