Job description

SOME CAREER CHOICES HAVE MORE IMPACT THAN OTHERS.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
HSBC Corporate and Institutional Banking (CIB) provides universal financial services support to large corporate and institutional clients around the world. Leveraging the strength, scope and expertise of our banking network, CIB is positioned as an essential partner to large enterprises seeking to maximize their potential and offers streamlined business access to HSBC’s broad range of market leading banking products and services.
Taking on this role, you will join the Global Network Banking (GNB) business. GNB’s focus is to provide banking services to subsidiaries of CIB customers through consistent, in-depth and dedicated coverage across the HSBC network with the goal of deepening our existing client relationships. In doing so, you will be responsible for managing a portfolio of clients, whose headquarters’ bank with HSBC in other countries, targeting superior customer service and upselling to improve revenue growth.
Based in Melbourne, this role will give you a great opportunity to broaden your corporate banking experience in an environment with a large internationally focused portfolio providing you with new challenges working across our full suite of corporate banking products including credit and lending, transactional banking, trade finance and markets as well as financial crime and credit risk management.

Your main responsibilities will include:

• Acting as the primary point of contact for key clients and internal colleagues both locally and internationally across a wide range of product and client relationship matters
• Establishing strong and close working relationships with key individuals in clients’ management team
• Working collaboratively with other global businesses, product and service partners to identify opportunities to connect customers and strengthen the relationship
• Deepening client relationships and developing effective strategies to improve income generation, anticipating customer needs and providing a superior quality service to position HSBC as the market leader in this segment.
• Negotiating and structuring credit facilities and documentation under the constraints of credit/lending policies and market standards, in meeting clients’ needs as a result of thorough understanding of their businesses, financing requirements and market conditions.
• Maintaining a proactive calling programme to service clients, ensuring senior management and key stakeholders for key corporate clients are contacted regularly.
• Delivering a high quality service by owning customer engagement, striving for excellence in all interactions, and always acting according to the highest professional standards.

Requirements

To be successful in this role you will require:

• Solid experience dealing with corporate/institutional clients across the full spectrum of corporate banking products.
• The ability to build strong and lasting relationships with internal and external stakeholders.
• Strong sales and customer service orientation, with the ability to work independently and autonomously under pressure.
• A keen interest in the market and specific client developments in order to take a pro-active role across broad industry sectors.
• Ability to balance and address conflicting priorities amongst clients and internal business requirements.
• Ability to manage the role’s workflow through strong organisational skills and time management.
• Understanding of compliance obligations, risk management and credit mitigants, preferably gained through experience in front line and risk roles.
• Sound communication, interpersonal and analytical skills.
• A tertiary qualification in a relevant discipline.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels. #LI-HSBCMH

Your main responsibilities will include:

• Acting as the primary point of contact for key clients and internal colleagues both locally and internationally across a wide range of product and client relationship matters
• Establishing strong and close working relationships with key individuals in clients’ management team
• Working collaboratively with other global businesses, product and service partners to identify opportunities to connect customers and strengthen the relationship
• Deepening client relationships and developing effective strategies to improve income generation, anticipating customer needs and providing a superior quality service to position HSBC as the market leader in this segment.
• Negotiating and structuring credit facilities and documentation under the constraints of credit/lending policies and market standards, in meeting clients’ needs as a result of thorough understanding of their businesses, financing requirements and market conditions.
• Maintaining a proactive calling programme to service clients, ensuring senior management and key stakeholders for key corporate clients are contacted regularly.
• Delivering a high quality service by owning customer engagement, striving for excellence in all interactions, and always acting according to the highest professional standards

To be successful in this role you will require:

• Solid experience dealing with corporate/institutional clients across the full spectrum of corporate banking products.
• The ability to build strong and lasting relationships with internal and external stakeholders.
• Strong sales and customer service orientation, with the ability to work independently and autonomously under pressure.
• A keen interest in the market and specific client developments in order to take a pro-active role across broad industry sectors.
• Ability to balance and address conflicting priorities amongst clients and internal business requirements.
• Ability to manage the role’s workflow through strong organisational skills and time management.
• Understanding of compliance obligations, risk management and credit mitigants, preferably gained through experience in front line and risk roles.
• Sound communication, interpersonal and analytical skills.
• A tertiary qualification in a relevant discipline