About the job

An exciting opportunity has arisen for an experienced Client Relations Manager to join a leading international law firm. This highly visible role will focus on developing and expanding key client relationships, working closely with senior stakeholders to identify growth opportunities and deliver strategic client initiatives.

The Role

You'll play a central role in supporting key account management programmes, driving client development activities and helping to strengthen relationships with some of the firm's most important clients. Working collaboratively across business development, marketing and legal teams, you'll help identify opportunities, increase client engagement and support revenue growth.

Key Responsibilities

• Support the development and execution of strategic client plans.
• Partner with senior stakeholders to identify and pursue client growth opportunities.
• Coordinate client relationship programmes, meetings, events and engagement initiatives.
• Analyse client, market and industry data to uncover business development opportunities.
• Support pitches, proposals, RFPs and other new business activities.
• Prepare impactful client-facing materials and presentations.
• Track client development activity and measure success against objectives.

About You

• 5+ years' experience in business development, client relations or marketing within professional services, preferably legal.
• Strong client relationship and stakeholder management skills.
• Experience supporting key account programmes and business generation initiatives.
• Excellent communication, presentation and project management abilities.
• Commercially minded with strong analytical and problem-solving skills.
• Proficient in Microsoft Office, with CRM experience advantageous.

Why Apply?

• Strategic, client-focused role with significant partner exposure
• Opportunity to work with high-value global client relationships
• Collaborative and high-performing international environment
• Excellent scope for career progression and professional development

About the job

As a Relationship Director, you’ll take end-to-end accountability for a portfolio of Mid-Market Enterprise customers, managing sales, service, risk, and operational delivery across both domestic and international relationships. You’ll act as a strategic partner to clients—understanding their goals, identifying needs, and connecting them to the right HSBC solutions—while maintaining a strong risk and control mindset and delivering fair outcomes.

What you’ll do

• Build and execute a business growth strategy, identifying high-potential prospects and expanding your portfolio
• Develop trusted relationships with clients and prospects, positioning HSBC as a strategic partner
• Use your commercial credibility and internal network to deliver needs-based solutions
• Drive revenue growth by identifying customer needs and taking a solutions-focused approach to new business opportunities
• Protect the bank’s reputation and maintain an acceptable risk profile through robust credit assessment and customer due diligence
• Proactively manage financial crime risk across the client lifecycle: identify, assess, monitor, escalate, and mitigate risks
• Collaborate closely with product partners to support domestic and international client needs
• Manage time, priorities, and available support resources to increase the quality and frequency of client engagement
• Stay current on HSBC and competitor offerings and broader market developments
• Escalate and share relevant client information to ensure the wider coverage team has a comprehensive understanding of client risk
• Role holders may need to gain deeper knowledge of a product area and, in some geographies, hold relevant certificates or regulatory membership

Knowledge & qualifications

• Experience in a client-facing role, ideally within financial services
• Strong understanding of business types and structures, and relevant product/facility knowledge for the segment
• Robust risk management capability across Credit Analysis, Financial Crime Risk, Reputational Risk, and Operational Risk

Skills

• Strong relationship-building with clients, internal stakeholders, and external professionals
• Self-driven; able to manage conflicting priorities and deliver to deadlines
• Excellent written and verbal communication, with the ability to influence and negotiate effectively
• Growth mindset: actively seeking new opportunities and nurturing existing relationships to originate business
•