JOB DESCRIPTION SUMMARY

Please note this role is only available for candidates and colleagues residing in, or to those who hold right to work permits for Jersey.

JOB DESCRIPTION

• JOB TITLE: Relationship Manager

ABOUT THIS OPPORTUNITY

The Crown Dependencies business (LBCM) is the fastest growing business in Lloyds Banking Group, making it an exciting time to join and make a real difference. We’re looking for a Relationship Manager to lead client relationships in International Private Banking, supporting our growth aspirations.
You’ll proactively manage and build a portfolio of customers in International Private Banking, building strong relationships and delivering exceptional service that meets their financial needs, with the goal of enhancing value and profitability through increased relationship depth and reduced customer attrition.

What you’ll be doing

• Actively growing and responsibility for a portfolio of clients, nurturing close relationships, and delivering exemplary service that meets their banking and foreign exchange needs.
• Enhancing value and profitability through increased relationship depth and reduced customer attrition.
• Discovering opportunities to match customer needs against our products and supporting customers with our digital offering.
• Engaging with customers to ensure optimal satisfaction and provide superior customer service.
• Collaborating with business partners to support day-to-day management and growth of your customer portfolio.
• Challenging processes and finding new ways of working to create a more efficient, client-focused team.
• Developing personal capabilities through formal and informal training opportunities, while also coaching others as required.

What you’ll be doing

• Actively growing and responsibility for a portfolio of clients, nurturing close relationships, and delivering exemplary service that meets their banking and foreign exchange needs.
• Enhancing value and profitability through increased relationship depth and reduced customer attrition.
• Discovering opportunities to match customer needs against our products and supporting customers with our digital offering.
• Engaging with customers to ensure optimal satisfaction and provide superior customer service.
• Collaborating with business partners to support day-to-day management and growth of your customer portfolio.
• Challenging processes and finding new ways of working to create a more efficient, client-focused team.
• Developing personal capabilities through formal and informal training opportunities, while also coaching others as required