About the job

Branch Manager

East Riding

Up to £36k per annum plus benefits

Are you a customer centric, experienced leader seeking a new challenge?

Our client is well-established, mortgages and savings provider, really putting their members first and continuing to improve their market offerings and customer experience. They have an exciting opportunity for a Branch Manager, where you will be leading the Savings Operations function, working with the Head of Product and Customer Outcomes to deliver an efficient, compliant and member focussed savings service.

The Branch Manager will shape and deliver the savings strategy, identifying opportunities to improve operational, products, processes, customer journeys, communications and technology.

Duties will include:

• Build a strong performance culture through clear objectives, regular coaching, effective one-to-ones, training plans and accountability for service, quality, productivity and member outcomes.
• Use MI to monitor service levels, work volumes, errors, complaints, retention, digital adoption and customer feedback, using insight to improve performance, capacity planning, and customer outcomes.
• Build and deliver digital growth by encouraging appropriate customer use of online savings services, identifying barriers to adoption, and working with colleagues to improve guidance, processes and customer confidence.
• Work with Compliance and Marketing to ensure customer-facing documents, website content and operational communications are accurate, clear, fair, not misleading and aligned to approved processes.

The successful individual will possess:

• Previous experience within retail financial services – ideally within either savings, branch operations or customer operations.
• Previous leadership experience
• Experience of delivering service improvements, operational change or digital adoption initiatives that improve efficiency, customer experience and scalability.

Due to the nature of the role, the Branch Manager will be on-site 4 days per week, with 1 day working remotely.

Along with a competitive salary, you would also be entitled to 25 days holiday, pension contribution and more! If this sounds like your next role, please apply today!Location: Bristol

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

 What you will do:

As the Corporate Relationship Manager, you will be responsible for liaising with and supporting our corporate customers with ongoing product services, whilst also assisting our Corporate Banking Directors & Managers across the team with value-adding activities to ensure annual financial and risk objectives are achieved for the team. 

• Supporting CBDs & CBMs to manage a complex portfolio of customers by ensuring all credit and operational risks task are managed and completed in a timely fashion

• Evaluating complex lending opportunities and management/testing of financial metrics/conditions, along with ‘Risk’ based considerations

• Support the timely completion of Annual renewals, Covenants, Conditions Subsequent, EDD/ODDs and CRGA

• Gather information from the customer; assess, analyse and interpret financial information such as financial statements, management accounts, profit and loss statements

• Maintain active and influential relationships with key market professionals, through representing the Corporate Banking Team and building our brand reputation in the marketplace

• Develop and maintain key relationships with other departments such as Credit, Lending & Securities, Lending Operations, Financial Crime Risk & Controls and Regional Teams

• Act with integrity at all times and set the tone as an advocate of Metro Bank and be considered a role model for the Corporate Banking Team and Metro Bank when dealing with customers, intermediaries and colleagues

 And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

 What you will need: 

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• Excellent experience within Corporate Banking, particularly developing relationships both internally and externally at a variety of seniority levels, to promote the Metro Bank story 

• Excellent credit underwriting skills, with a track record of understanding large SME’s/Mid-Corporates and an in-depth knowledge of the commercial lending process, from start to completion 

• Strong experience in credit writing, financial analysis and report writing

• Excellent customer service skills and experience of negotiating/influencing 

• Strong knowledge of Structured Finance or Hospitality & Leisure or Healthcare sectors 

• Strong understanding of Financial Crime, AML requirements and TCF/conduct expectations 

• Knowledge of systems such as T24, CRM, CRGA, Power BI and SharePoint etc. 

 Our promise to you…

•  We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! 

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). 

• • We are also all about balance so most of our jobs offer the o