Relationship Manager - MG.RBU- Dubai Internet City - MG.41.Retail Banking G at Mashreq Careers

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Selling, Financial Markets Knowledge, Interpersonal Skills, Cultural Sensitivity, Relationship Management, Networking, Communication, Negotiation, Market Knowledge, AML Fraud Prevention, Ethical Selling, Cross Selling, Up Selling, Client Servicing, Portfolio Management

Industry

Banking

Description

JOB PURPOSE * To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect. * Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients. * Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts. * Ensure clients are aware of all financial services offered by the bank * Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers. Dimensions Operating Budget Number of Staff Capital Exp. Budget Other Key Result Areas * Optimize the potential value of the client base through the delivery of MG Products and Services * Communicate with HNW client and identify their financial needs * Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services * Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities * Acquire New to Bank HNW clients. * Maintain a superior customer service experience for clients including pre empting issues and proactive servicing. * Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales. * Enhance market profile and awareness * Minimize customer attrition * Maintain proactive client contact. Operating Environment, Framework and Boundaries, Working Relationships * Interact with product managers / line managers to constantly provide feedback on competition and client response to product / services * Co-ordinate activities with other departments in order to maximize conversions from referral process * Ensure client expectations are constantly met PROBLEM SOLVING * Ability to understand customer’s financial needs on a one on one basis * Intricate understanding of products pertaining to HNW customers – both internal and external (competitors) * Advanced Market knowledge of various investment vehicles / markets / economics * Accurate projection of sales numbers * Proactive action on customer feedback and needs * Timely escalation of service issues DECISION MAKING AUTHORITY & RESPONSIBILITY * Pricing discretion for effective relationship Management * Strong responsibility for Ethical selling to customers with complete disclosure about products and services KNOWLEDGE, SKILLS AND EXPERIENCE * Skills / Experience : * University Graduate * Strong selling & financial markets knowledge * Strong interpersonal skills and cultural sensitivity * Relationship Management Networking skills * Extrovert/Amiable personality * Minimum of 5-6 years experience in a similar job with another bank / financial services in the UAE * Excellent communication and negotiation skills * CISI certified – level 1

Responsibilities

The primary purpose is to provide personalized service to High Net Worth (HNW) clients within the Mashreq Gold portfolio to maximize profitable contribution and retain client loyalty. This involves enhancing Mashreq Gold balance sheet sales, promoting cross-selling of bank products, and actively sourcing new HNW business.