Relationship Manager Middle Donors at The Salvation Army

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Fundraising, Sales, Communication Skills, Data Analysis, Time Management, Emotional Intelligence, Compassion, Professionalism, Organizational Skills, Engagement Strategies, Donor Retention, Networking, Stewardship, Reporting, Event Planning

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the Role: We have an exciting permanent full-time opportunity in our Transformational Gifts team for a Relationship Manager, Middle Donors to be based out of our Blackburn, Melbourne office with hybrid working arrangements. This role will focus on the successful management of a multi-million dollar portfolio of philanthropic supporters, with every dollar contributing to the critical Mission and frontline services of The Salvation Army, by building and stewarding relationships with them. Experience in fundraising or sales is critical to the success of this position! Key Responsibilities: · Manage and nurture relationships within a substantial portfolio of loyal supporters, consisting of hundreds of dedicated individuals · Develop and maintain strong, long-term, relationships with supporters through personalised stewardship plans ensuring they feel valued and informed about the impact of their contributions · Provide regular and meaningful updates on organisational programs, success stories, and how donations are used, while aligning communications with the supporter’s preferences, interest and giving history · Identify new opportunities for recognition and engagement through tailored events and program visits to progress the supporter’s journey with The Salvation Army · Maintain accurate supporter records and track engagement through CRM systems, ensuring timely and relevant updates to supporters whilst conducting regular review and analysis of Middle Donor portfolio, providing valuable reporting to inform future strategies and revenue potential · Develop a base of potential supporters by qualifying leads and actively cultivating relationships, while focusing on donor retention, fostering growth and addressing any concerns to ensure a positive and rewarding experience About you: · 3-5 years of experience in relationship management, fundraising, sales or similar roles in the nonprofit or charity sector, with proven success in achieving results through relationship building and tailored engagement activities across diverse supporter groups · Exceptional verbal, written, and persuasive communication skills, with the ability to build rapport, make people feel at ease, and engage with individuals from all backgrounds effectively · Ability to use data and insights to tailor donor engagement strategies, meet fundraising targets, and drive meaningful connections with supporters from diverse communities · Highly organized, with excellent time-management and multitasking abilities, capable of working independently under pressure while managing multiple priorities simultaneously · High levels of emotional intelligence, compassion, and professionalism, with a self-motivated, flexible, and enthusiastic attitude, embracing innovation, agility, and a genuine interest in making an impact across diverse initiatives and communities Why work for us: · Eligible employees can access NFP salary packaging · Flexible working arrangements including WFH · Opportunity for training and career development · Paid parental leave · Employee Assistance Program · Discounted health and fitness programs · Up to 8 weeks leave per year through our purchase leave scheme · Up to 5 days paid leave per year to support a TSA program or activity How to Apply: We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

The Relationship Manager will manage and nurture relationships within a substantial portfolio of loyal supporters, ensuring they feel valued and informed about the impact of their contributions. This role also involves identifying new opportunities for recognition and engagement to progress the supporter’s journey with The Salvation Army.