Relationship Manager at nbn® Australia

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Engagement, Customer Relationship Management, Strategic Planning, Escalation Management, Program Management, Compliance Management, Communication, Collaboration, Organizational Skills, Multitasking

Industry

Telecommunications

Description

Job Expectations A fantastic opportunity has presented itself for a Relationship Manager – Customer Support, reporting to the Senior Manager Customer Inbound from the Customer Delivery and Experience team, where you will join the New Developments team. A bit about your role As nbn transitions from building to operating a highly complex national network, the New Developments team continues to engage with customers to augment and extend the reach of the nbn network to new homes and businesses across Australia. The Relationship Manager plays a key role in enabling the timely rollout of new nbn network by partnering with developers, consultants, and internal stakeholders to deliver high-quality proactive network deployment. Key responsibilities include stakeholder engagement, customer support, driving results, escalation management, program and compliance management, and strategic planning to support increased application volumes and tailored service delivery. A bit about you If this sounds like the role for you, you likely bring experience in stakeholder engagement across property development and government sectors, along with strong customer relationship management skills and a strategic mindset. You have a proven ability to drive results and manage escalations effectively, complemented by program and compliance management expertise. Your strength lies in planning and delivering tailored solutions, communicating and collaborating effectively, and managing a large portfolio with exceptional organisation and multitasking capabilities. Life at nbn To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please recommend us at the time of application (via recruitment@nbnco.com.au) and we will adjust to meet your needs. Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. Please note that this role is a 12-month fixed term opportunity. Applications for this role will close at midnight on 11th of October 2025. Worker Type Permanent Time Type Full time nbn is the team behind the design, build and operation of the nbn™ network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live. But the nbn™ network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come. At nbn, you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s. To apply, please follow the links and submit your resume. No cover letter or selection criteria is required.

Responsibilities

The Relationship Manager is responsible for stakeholder engagement and customer support to enable the timely rollout of the nbn network. This includes driving results, managing escalations, and strategic planning to support increased application volumes.