Relationship Manager, Northern Indiana at Grover Gaming

South Bend, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Success, Relationship Management, Interpersonal Skills, Communication Skills, Conflict Resolution, Organizational Skills, Time Management, Adaptability, Problem Solving, Training, Support, Industry Trends, Competitive Awareness, Customer Engagement, Service

Industry

Software Development

Description

Position Summary About Us Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we’re transforming how our charitable partners raise money for the causes that matter most. Position Overview We are seeking a highly motivated and customer-focused Relationship Manager to join our growing team. This individual will be the primary point of contact for our charitable gaming partners, ensuring their long-term satisfaction, success, and retention. In this role, you’ll build and maintain strong relationships, provide top-tier service, and act as a trusted advisor in a fast-paced and competitive environment. This role requires daily travel within a designated territory. The position provides a base salary plus monthly bonus potential, company vehicle, gas card, credit card, and phone. Key Responsibilities Client Relationship Management: Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service. Customer Retention: Proactively identify and address client concerns, ensuring partner satisfaction and loyalty. Product Expertise: Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement. Problem Solving: Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed. Training & Support: Provide guidance and education to partners on products, system updates, and operational best practices. Flexibility: Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs. Competitive Awareness: Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader. Qualifications Requirements 3+ years in account management, customer success, or relationship-focused roles (gaming or technology industry a plus) Exceptional interpersonal, communication, and conflict-resolution skills Strong organizational and time-management abilities Adaptability and flexibility to meet the demands of a dynamic industry Passion for helping customers succeed Willingness to travel regionally and work outside standard business hours when needed Preferred Requirements: -Bachelor's Degree We are Grover Gaming! At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most. We believe in doing what you love and doing it with purpose. Our team of innovators, creators, and problem-solvers is shaping the future of charitable gaming. Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity. Why Grover Gaming? • Join a passionate team in one of the most exciting sectors of the gaming industry • Be part of a mission-driven organization that supports charitable causes • Competitive salary and benefits • Opportunities for advancement and growth • A culture built on innovation, integrity, and service Don’t meet every requirement? Studies show that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Grover Gaming, we know that creativity, passion, and different perspectives are what make our games and impact truly special. We welcome people from all backgrounds and experiences. If this role excites you but your experience doesn’t match every qualification, we still want to hear from you. You could be exactly the teammate we need! #LI-AM1 Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. Grover Gaming started over two decades ago in Eastern North Carolina with a simple mission: build strong relationships by delivering exceptional service and results. Today, that mission lives on through a passionate team of developers, designers, and gaming professionals driving innovation in charitable gaming across the U.S. Now part of Light & Wonder, Inc., the world’s leading cross-platform global games company, Grover Gaming serves as the charitable gaming division—providing cutting-edge electronic pull tabs, video lottery terminals, and historical horse racing solutions in over 1,000 locations nationwide. As we continue to grow, our commitment remains the same: investing in our people, empowering our partners, and giving back to the communities we serve. If you’re ready to be part of something meaningful, we’re ready to meet you. At Grover Gaming, your safety is our top priority, and we want to alert you to an increase in fraudulent job postings. These scams often use a company’s name and branding to lure applicants into providing sensitive information or paying fees. To protect yourself: Use trusted job platforms: Only apply for jobs through reputable job platforms and our official company career site https://grovergaming.com/careers/ Be cautious of requests for money: Grover Gaming will never ask you to send money or pay any fees in connection with a job offer. If you encounter a job posting that seems suspicious or receive communication requesting payment, please report it to us immediately at responsiblereporting@lnw.com Please stay vigilant and protect yourself from potential scams. If anyone claiming to represent Light & Wonder asks for payment, report it to us promptly.

Responsibilities

The Relationship Manager will serve as the main contact for assigned accounts, fostering long-term relationships and ensuring partner satisfaction. This role includes providing product expertise, problem-solving, and training support to charitable gaming partners.