Relationship Manager - Onboarding & Activation at Lyrebird Health

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Onboarding, Customer Support, Client Services, Communication, Product Knowledge, Problem Solving, Sales, Trust Building, Feedback Collection, Training, Adaptability, Time Management, Technical Proficiency, Interpersonal Skills, Curiosity

Industry

Health and Human Services

Description

The Role Lyrebird is growing rapidly, and we’re looking for a Relationship Manager to guide new clinicians and practice teams from first interest through to confident, active use of the product. This is a relationship-led, product-fluent role. You’ll run demos, support onboarding, deepen product adoption, and build trusted relationships with doctors. Your work ensures that every new clinic experiences a smooth introduction, understands the product clearly, and feels looked after from day one. About us Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time consuming tasks. Thousands of clinicians use Lyrebird across many disciplines — and this number is increasing every day. These clinicians trust us to deliver a fast, reliable, and secure experience, and we value this more than anything. We want to earn trust while continuing to amaze our users. \n What You'll Do Guide new clinicians through Lyrebird, offering clear, confident demos tailored to their workflow. Your goal is simple: turn interested clinicians into confident, long-term users by removing friction, showcasing value early, and ensuring their first 30–60 days are exceptional. Expand beyond and across existing practices - cross and up-selling. Making sure new clinicians reach their first moments of success quickly. Build warm, trusted relationships with doctors and practice staff. Support new clinics to get set up quickly, removing friction and answering questions with clarity. Explain product features and workflows in a way that feels simple, practical and relevant. Monitor early usage signals and step in when support, education or guidance is needed. Collect feedback from clinicians and share insights with Product, Support and Operations. Ensure a premium experience for every new practice engaging with Lyrebird. About You You care deeply about people and genuinely enjoy helping others. Supporting clinicians, solving problems and making someone’s day easier genuinely energises you, and you instinctively go the extra mile.A natural people’s person - people often reference your natural gravitas. Experience in customer-facing roles such as onboarding, support, client services, solutions, or customer success. Comfortable speaking with doctors and clinical staff - warm, respectful and concise. Strong communicator: clear on calls, confident in demos, patient in explanations. Able to manage high-volume inbound interest without losing quality, charm or calm. Naturally curious and able to become a product expert quickly. Enjoy tinkering, and solving problems, guiding people, and helping others get value from a tool. Positive, reliable and comfortable working in a fast-growing, evolving environment. \n At Lyrebird, we don’t just write code — you’ll help shape the future of the human experience. If you want to pioneer, to create, and to see your work touch lives directly, we’d love to hear from you. We’re building a team that reflects the diversity of the people who’ll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you’re from an underrepresented background in tech, we especially encourage you to apply — even if you don’t meet every single requirement.

Responsibilities

Guide new clinicians through the Lyrebird product, ensuring a smooth onboarding experience and fostering product adoption. Build trusted relationships with doctors and practice staff while monitoring usage and providing support as needed.