About the Role

Join a dynamic and supportive team in one of Australia’s leading financial services companies. As a Client Services Officer, you’ll be the first point of contact for our customers, helping them with everyday banking needs, resolving queries, and delivering exceptional service.

Key Responsibilities

• Handle inbound customer calls regarding accounts, transactions, and banking products.
• Take ownership of the customer ensuring the best possible outcome.
• Provide accurate information and resolve issues efficiently.
• Identify customer needs and offer appropriate solutions or referrals.
• Maintain compliance with banking regulations and internal policies.
• Update customer records and manage confidential information securely.

What We’re Looking For

• Previous experience in customer service or call centre (banking preferred).
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.
• Tech-savvy with basic computer and CRM system skills.
• A genuine passion for helping people and delivering great service.

About AFG 

Australian Finance Group (ASX:AFG) is one of Australia's largest mortgage broking groups, founded back in 1994 and now employing 300+ staff across Australia. As a category leader, AFG has some 4,000 finance brokers in its network with access to over 10,000 financial products from more than 80 of Australia's leading lenders. 

Through our broker network, AFG processes around one in 10 of al