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Relationship Manager-SARAL LOANS-Marketing Branches Operations at Kotak Mahindra Bank
, , -
Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Account Opening, Grievances, Liability Product Selling, Product Education, Cheque Book Issuance, Sales Targets, Cross-Sale, Customer Acquisition, Financial Services, Sales Orientation, Relationship Management, HNI Relationships, Customer Value Enhancement, Referrals, Service Orientation

Industry

Banking

Description
Relationship Manager-Commercial Vehicle (CV)-Saral Auto-SA-Marketing Branches Operations JOB DESCRIPTION To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisition through referrals from existing customers. Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks. Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable. Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be considered.
Responsibilities
The Relationship Manager is responsible for handling customer service requirements, including account opening and grievances, while also focusing on sales targets for bank and investment products. They are expected to enhance customer value through cross-selling and maintaining low attrition ratios.