Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

PRODUCT KNOWLEDGE

• Answering questions regarding the Handshake product daily
• Identifying, diagnosing, and helping customers resolve data health issues
• Expanding and deepening product adoption and usage amongst your career center partners
• Gathering, documenting, and sharing best practices on how education partners can better leverage the platform to drive student engagement
• Deeply learning and understanding the higher education and career services space (operations, structure, and metrics)
• Consulting with education partners on their workflows to help them adapt their processes to the Handshake product and achieve student success
• Responding to detailed inquiries that require leveraging technical product knowledge combined with your strategic understanding of Handshake and our goals

YOUR EXPERIENCE

• 2+ years of Customer Success experience
• Proven experience with SaaS and ability to quickly learn tech stack
• Experience working with a large book of business and implementing scalable solutions to support accounts
• Experience building relationships with customers and navigating complex or difficult conversations
• Highly articulate, polished, and professional communicator
• Ability to prioritize workload while maintaining high attention to detail
• Ability to internalize changing messaging and rapidly incorporate into customer conversations
• Highly curious with “discovery” mindset
• High degree of technical aptitude
• Ability to think critically and empathetically about the customer’s needs
• Add value to a team environment by demonstrating enthusiasm and a collaborative spirit
• Adaptable to evolving business needs and willingness to contribute to process improvement
• Analytical, methodical approach to identifying challenges and measuring impact.
• Able to drive customer onboarding, implementation and consultation
• Extremely detail-oriented and diligent
• Able to receive feedback maturely and iterate quickly to continuously improve
• Able to leverage business acumen to guide prioritization
• Highly intuitive and high EQ
• Able to strategize independently
• Able to think critically about the customer’s needs
• Able to provide ideas for improving internal team structure

ABOUT US

Handshake is the career platform for Gen Z. With a community of over 17 million students, alumni, employers, and career educators, Handshake’s network is where career advice and discovery turn into first, second, and third jobs. Nearly 1 million companies use Handshake to build their future workforce—from Fortune 500 to federal agencies, school districts to startups, healthcare systems to small businesses. Handshake is built for where you’re going, not where you’ve been.
When it comes to our workforce strategy, we’ve thought deeply about how work-life should look at Handshake. With our hybrid-work model, employees benefit from collaboration and shared team experiences three days per week in our vibrant offices, and enjoy the flexibility of remote work two days per week. Handshake is headquartered in San Francisco, with offices in New York, London, and Berlin.

(GERMANY-SPECIFIC BENEFITS, IN ADDITION TO THE FIRST SECTION)

• 25 days of annual leave + 5 days of a winter #ShakeBreak, a one-week period of Collective Time Off across the company.
• Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco once a year.
• Urban sports club membership offering access to a diverse network of fitness and wellness facilities.
• ️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake Germany employees.
  Looking for more? Explore our mission, values and comprehensive US benefits at joinhandshake.com/careers.
  Handshake is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please let your recruiter know during initial communications