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Relationship Manager - Shooting Club Branch at AL AHLI BANK OF KUWAIT

`Izbat al Khuli, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Target Achievement, Customer Efficiency, Product Explanation, Customer Service Delivery, Complaint Resolution, Customer Request Processing, Customer Record Maintenance, Corporate Governance Compliance, Regulatory Compliance, Non-Cash Transaction Processing, CIF Management, Account Opening, KYC Update, Debit Card Management, E-Banking Support, Mobile Wallet Support

Industry

Banking

Description

Key Accountabilities: Sales Achieve sales targets covering all required banking products as per branch business objectives. Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency. Products Explain products and services to customers in order to achieve sales Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints Complaints Resolve issues and complaints from customers; escalate issue when outside authority Customer requests Process requests from existing and new customers and provide them with excellent service from day 1 Customer administration Send, receive and file confirmations and ensure transfers are properly processed Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks Transactions: Process Branch non-cash operational transactions for example:- CIF and account opening KYC update Debit cards E-Banking Mobile Wallet Clients’ enquiries Signatures amendments AML alerts Dormant accounts activation Cheque book issuance Print statement Retail loans booking Experience Minimum 4 years of experience in various branch roles Experience gained as part of the ABK training program

Responsibilities

The role primarily involves achieving sales targets across all required banking products and delivering high-quality customer service to both new and existing clients. Responsibilities also include processing various branch operational transactions and ensuring strict adherence to corporate governance and regulatory frameworks.