Relationship Manager at Tata Realty and Infrastructure Limited

Bengaluru Central City Corporation, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Service Quality, Waiver Management, Coordination, Post Sales CRM Operations, Payments, Collections, Welcome Call, Documentation, Data Entry, Reporting, Communication, Interpersonal Skills, TAT Management, Complaint Resolution, Customer Delight Initiatives

Industry

Real Estate

Description

Strategic * Coordinate with otherfunctions on critical customer queries * Ensure a consistent level of servicequality * Make waivers up to a defined allowable limit (e.g. waiverof a small outstanding amountat time of handover) to ensure a seamless customer experience Operational * Coordinate with the sales teamto ensure thatall relevant information regarding the customer is available as per the checklist for a smooth handover to Customer Care * Responsible for leading the Post Sales CRM Operations, payments and collections. * Ensure the welcomecall to thecustomer is madefor onboarding of customer postsales * Ensure complete andcomprehensive documentation of all customer related records * Ensure data entryand detailed filingof all customer documents received * To identify the discrepancies and keep them into the notification of the Management at the right time. * To prepare various reports on daily, weekly, quarterly and monthly basis. * Excellent communication and interpersonal skills. * Ensure TAT for Customer documentation such as Issuance of Receipts, Allotment Letters, Buyers Agreements and Timely raising of Demands as per Payment schedule * Coordinate withLegal/ Finance/ Project Management teams on customer documentation related issues * Ensure completion of all possession related documentation and activities in coordination with Project Management Group to ensure seamless handover to the Estate team * Ensure timelyand accurate responses to customer service requests (Complaint/ request/ query) * Ensure timelycollection from customers as per paymentschedule * Engage withcustomers on a regular basis,understand reasons forany potential cancellations and provide suggestions/solutions to minimize the same * Drive additional sales from existing customers through repeatbooking/upgrade/referrals * Ensure compliance to Customer Careprocesses and Legaland statutory guidelines * Implement ‘customer delight’ initiatives – e.g.welcome kits fornew customers * Provide inputs to management basedon MIS dataand customer requirement & feedback * Responsible for activities such as projectupdates, payment reminders, arranging for sitevisits Internal & External Interactions Internal: Regional HeadMarketing & Sales,Project Management Group,Regional Head- Finance, Regional Legal, Estate, Sales Team External: Customers and outsourced partners Education & Experience Requirement: * Graduate in any stream * 8-10 years of experience in Customer Relationship Management * Prior experience in Real Estate/ customer serviceindustries is desirable

Responsibilities

This role acts as a front-line manager for customers from the post-sales stage up to pre-handover, overseeing documentation, project updates, payment reminders, site visits, and complaint resolution. Key operational duties include leading CRM operations, managing payments and collections, and ensuring comprehensive customer record keeping.