Relationship Manager - Third Party at Commonwealth Bank

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Sales, Business Development, Mortgage Lending, Credit Policy, Risk Policy, Customer Service, Loan Structuring, Interpersonal Communication, MS Excel, Statistical Analysis, Public Relations, Networking, Client Visitation, Technical Support, Presentation Skills

Industry

Financial Services

Description

Who are we? Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. As part of the broader Home Buying team, Third Party Banking is a dedicated sales and service support channel for the mortgage business placed with CommBank, via mortgage brokers. This team is a focused sales force with intensive calling programs, designed to ensure that CommBank product is front of mind when brokers are dealing with existing and prospective clients. Do work that matters As Relationship Manager you will be passionate about customer service, ensuring a superior overall level of service is delivered to your valued clients. In addition, you will be responsible for driving profitable business by providing strong relationship and sales support management to a client base of brokers and advisers in the promotion of CommBank home loans and banking products for the Group. Additionally, you will: Proactively develop your broker client base Implement a regular client-call and visitation program Be a lead aggregator Support our Plantinum and Elite broker base Use your knowledge of CommBank’s banking products to achieve business unit sales and growth targets Ensure the provision of consistently accurate technical, loan structuring and policy support to brokers Identify training and development needs and drive the continuous improvement of brokers’ knowledge and service standards Take ownership of customer needs and identify appropriate service and product solutions Ensure that settlements are maximised, and that customer retention risks are identified and proactively resolved Deliver presentations to client groups and attend banking and related promotional public relations events, whilst networking and managing successful relationships Be a change advocate by understanding regulatory initiatives and incorporating changes in to ongoing broker education Deliver exceptional customer service in all dealings, as reflected in a positive lift in various survey results We’re interested in hearing from people who have: Excellent industry knowledge of both local and national housing and mortgage broker markets Prior experience and knowledge of mortgage/lending products and services Demonstrated ability in sales, business development and relationship management, with strong interpersonal, verbal and written communication skills Commercial acumen, and an understanding of credit and risk policies Current, non-restricted Australian driver’s licence Intermediate MS Excel skills and the ability to perform statistical analysis – preferred Tertiary qualifications in a related business field - preferred Ready to take your career to the next level? Apply now! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 10/07/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

The Relationship Manager is responsible for driving profitable business by managing a client base of mortgage brokers and advisers to promote home loans and banking products. Key duties include proactively developing the broker network, providing technical loan structuring support, and ensuring high levels of customer service and retention.