Job Description

Roles & Responsibilities

• Drive growth in merchant acquiring business by expanding and providing merchants with acquiring channels and capabilities.
• Manage key merchant sectors and acquire large to very large merchants while maintaining strong, long-term relationships.
• Promote Value Added Services (VAS) such as DCC, MPOS, Loyalty Programs, and other relevant solutions.
• Liaise with major card payment companies such as VISA, MasterCard, AMEX, etc., on aspects related to the Payment Card Business.

Key Requirements:

• Maintain long-term relationships with large merchants through regular communication and personalized support.
• Manage the large merchant onboarding process and ensure a smooth transition and introduction to products and services.
• Identify opportunities to expand and enhance the merchant base.
• Generate new sales through onboarding of new merchants.
• Generate additional business through effective cross-selling.
• Address client issues promptly and effectively by coordinating with relevant internal teams.
• Continuously monitor client satisfaction and gather merchant feedback.
• Maintain strong awareness of competition and market trends and develop strategies accordingly.
• Achieve and improve sales targets through long-term merchant retention.
• Analyze existing strategies and work standards and recommend changes or improvements where appropriate.
• Identify opportunities for expansion through new geographies, channels, and revenue streams.
• Demonstrate knowledge of merchant acquiring products and services.
• Maintain knowledge of UAE banking practices, regulations, and associated risks.
• Demonstrate good knowledge of service standards.
• Possess knowledge of VISA, MasterCard, AMEX, and CUP products.
• Maintain good knowledge of VISA/MasterCard operational and risk regulations.
• Possess strong communication and negotiation skills.
• Demonstrate Management Information skills.
• Possess good computer skills