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Relationship Officer, DBC - Balance Builder (Mashreq Global Network Pakista at Mashreq Careers

İzmir, Aegean Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Cross-selling, Upselling, Banking Products, Relationship Management, Communication, Reporting, MIS, Conflict Resolution, Regulatory Compliance, Data Entry, Problem Solving, Time Management, Negotiation

Industry

Banking

Description

* Follow verification policy – adhere to banking policies, procedures and regulatory requirements . * Updating all the systems as per the call with the customer. * Achieve given targets on monthly basis. * Meeting the KPI Targets set in term of card acquisition * Contact potential and existing customer via phone to introduce and promote banking products. * Understand the customer needs and recommend suitable banking solutions. * Cross-sell and upsell products to maximize revenue opportunities. * Processing of the request or offer given to the customer. * Handle customer inquiries and provide detailed information about product services * Address customer concerns and resolve complaints efficiently . * Compilation of daily and monthly reports and MIS for the team. * Has strong Sales and customer focus and ability to think creatively and work under pressure. * Ensure to meet 100% on control parameters and policy set by the bank audit team. * Handling of all customer issues and resolve the same at the earliest and highlight them to the TL. * Maintaining all records of the approval, requests and reports handled. * Build and maintain strong relationships with customer.

Responsibilities

The Relationship Officer is responsible for promoting banking products to potential and existing customers via phone to meet monthly sales targets. They must also handle customer inquiries, resolve complaints, and maintain accurate records of all interactions and transactions.