Relationship Officer at First Abu Dhabi Bank Pjsc

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Negotiation, KYC Compliance, Market Analysis, Cross-Selling, Client Onboarding, Financial Products, Relationship Management, Problem Solving, Training, Team Collaboration, Product Knowledge, Risk Control, Business Development, Communication

Industry

Banking

Description

Company Description First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together. Job Description Job Purpose: Meet and exceed monthly and annual sales target objectives Ensure penetration in the market through focus on New to Bank acquisition as well as solicit existing clientele. Do proper analysis of the case and provide all related information of the customer after the field visit is done. To be familiar with all policies, products and processes to ensure superior client on boarding experience. To proactively participate in Learning, Development and training programmes of the bank in order to be effective sales personnel. Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated. Generic Accountability: Financial: Accomplish set sales and revenue objectives for all Products as per set business plan. Achieve monthly& annual set KPI objectives Focus on New To Bank acquisition along with leveraging existing client base To leverage on cross sell opportunities to ensure higher revenue per customer Maintain Daily Sales Reports on sales performance for review by team leader and manager assets Customers: Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience. Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience To ensure no mis selling to customers by offering products/services transparently as per customer requirements Understand and resolve/escalate customer redresses to ensure timely resolution Learning & Growth: Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team To ensure participation in assigned training, Learning & Development programmes Awareness to competition offerings and offer suggestions to line manager to improve product/ processes Internal Processes: Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies. Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area. Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding, Fraud Control, Client Application & KYC Documentation etc. Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes Ensure to bring quality and right customers to the franchise. Discuss the cases with stake holders and ensure support is provided #LI-MM2 Qualifications Essential Requires good convincing and Negotiating Skills according to the complexity of business. Continuous suggestions on Changes and ways of improving FAB Products. To build and maintain effective business relationship with all colleagues. Identify any cross-Selling opportunity for Other Business Divisions of the Bank Education required: University Degree / MBA / PGDM / Sales diploma or certification preferable. Experience: 3 – 5 years of experience in Banking or in a Financial Industry POS / Business Loans Experience is a must

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Responsibilities

The Relationship Officer is responsible for meeting and exceeding sales targets while ensuring excellent customer service and client onboarding experiences. This role involves market penetration through new client acquisition and leveraging existing clientele for cross-selling opportunities.