Relationship Officer at First Abu Dhabi Bank Pjsc

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Negotiation, KYC Compliance, Financial Analysis, Product Knowledge, Cross-Selling, Client Onboarding, Market Penetration, Relationship Building, Training Participation, Problem Resolution, Business Development, Communication, Team Collaboration, Learning Development

Industry

Banking

Description

Company Description First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together. Job Description Job Purpose: Meet and exceed monthly and annual sales target objectives Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele Do proper analysis of the case and provide all related information of the customer after the field visit is done To be familiar with all policies, products and processes to ensure superior client on boarding experience To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated Generic Accountability Financial: Accomplish set sales and revenue objectives for all Products as per set business plan. Achieve monthly& annual set KPI objectives Focus on New To Bank acquisition along with leveraging existing client base To leverage on cross sell opportunities to ensure higher revenue per customer Maintain Daily Sales Reports on sales performance for review by team leader and manager assets Customers: Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience. Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience To ensure no mis selling to customers by offering products/services transparently as per customer requirements Understand and resolve/escalate customer redresses to ensure timely resolution Learning & Growth: Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team To ensure participation in assigned training, Learning & Developemet programmes Awareness to competition offerings and offer suggestions to line manager to improve product/ processes Qualifications Essential POS Loans experience is a must Requires good convincing and Negotiating Skills according to the complexity of business. Continuous suggestions on Changes and ways of improving FAB Products. To build and maintain effective business relationship with all colleagues. Identify any cross-Selling opportunity for Other Business Divisions of the Bank Education required: University Degree / MBA / PGDM / Sales diploma or certification preferable. Experience: 3 – 5 years of experience in Banking or in a Financial Industry

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Responsibilities

The Relationship Officer is responsible for meeting and exceeding sales targets while ensuring excellent customer service and client onboarding experiences. They will analyze customer cases, adhere to compliance policies, and participate in training programs to enhance their sales effectiveness.