Relationship Officer - Liabilities at First Abu Dhabi Bank Pjsc

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership & Team Management, Service Quality & Customer Handling Skills, Motivated & Proactive Approach, Relationship Development, Business Development, Knowledge of BB Products, Compliance Policies, Sales Reporting, Customer Service, Problem Resolution, Training Participation, Risk Control Assessment, Client Onboarding, Cross Selling, Market Penetration, KYC Documentation

Industry

Banking

Description

Company Description Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry. Job Description JOB PURPOSE: Meet and exceed monthly and annual sales target objectives Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele Do proper analysis of the case and provide all related information of the customer after the field visit is done To be familiar with all policies, products and processes to ensure superior client on boarding experience To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated Job Context Financial: Accomplish set sales and revenue objectives for all Products as per set business plan. Achieve monthly& annual set KPI objectives Focus on New To Bank acquisition along with leveraging existing client base To leverage on cross sell opportunities to ensure higher revenue per customer Maintain Daily Sales Reports on sales performance for review by team leader and manager assets Customers: Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience. Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience To ensure no mis selling to customers by offering products/services transparently as per customer requirements Understand and resolve/escalate customer redresses to ensure timely resolution Learning & Growth: Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team To ensure participation in assigned training, Learning & Developemet programmes Awareness to competition offerings and offer suggestions to line manager to improve product/ processes Internal Processes: Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies. Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area. Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding,Fraud Control,Client Application & KYC Documentation etc Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes Ensure to bring quality and right customers to the franchise . Discuss the cases with stake holders and ensure support is provided Specialist Skills required for the Job: Core Skills Leadership & team management Service quality & customer handling skills Motivated & Proactive approach Ability to develop & strengthen relationship between team & customers Good knowledge of BB products, compliance policies & services NTB Business development abilities Technical Skills Good knowledge of BB products Good Computer skills; Excel, word, PP Competitive and ability to work in multi cultural environment #LI-MM2 Qualifications QUALIFICATIONS & EXPERIENCE: Business Banking - Liabilities experience is a must Education required : University Degree / MBA / PGDM / Sales diploma or certification preferable. Experience : 3 – 5 years of experience in Banking or in a Financial Industry

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Responsibilities

The Relationship Officer is responsible for meeting and exceeding sales targets while ensuring excellent customer service and compliance with bank policies. This includes acquiring new clients, analyzing customer cases, and participating in training programs.