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Relationship Officer.MGN Pak - RBG -Mortgage.Retail Banking Group-PAKCOE at Mashreq Careers

İzmir, Aegean Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Mortgage Processing, KPI Management, CRM, Risk Management, Complaint Resolution, Financial Analysis, Negotiation, Retail Banking, Compliance

Industry

Banking

Description

* Analysis of requests received. * Updating of all systems as per the call with the customer. * Processing of the request or offer given to the customer. * Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request. * Maintain records of all approvals and requests and reports handled. * Meeting the KPI Targets set in term of retaining clients by negotiating on the rates offered. * Managing assigned requests via CRM within the agreed TAT (Drop Offs). * Ensure controls requirement of the business are adhered to in line with Bank policies to ensure quality growth in business. * Operates in Direct Banking Channels environment where the interface with customer is over telephone, email, and face to face (only when mandatory and need at DOZ premises.) * Operates within standard rules and guidelines set by the bank and additional ones set by prioritizing banking. * Frequently co-ordinates and interact with Home Loan Product team, CAU, policy, Customer Care, Branches DBC etc. * Adherence to SOP for each segment. * Complaint resolution mostly related to explaining procedures or providing information regarding retail banking – Home loans. * To possess skills to review customer relationship, bank’s policies, and financial objectives to take decision on charges reversal, account maintenances and deviation recommendation. * Operation risk management through active reporting, analysis, and monitoring. * Limited to certain functions which enable on the spot problem resolution.

Responsibilities

Manage mortgage requests and customer relationships through various banking channels to ensure client retention and quality growth. Coordinate with internal departments to process offers and resolve complaints while adhering to bank policies and SOPs.