Relationship Specialist at International Finance Bank

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clear Communication Skills, Customer Service, Client Relationship Management, Digital Proficiency, Online Banking Platforms, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, DocuSign, Adobe

Industry

Banking

Description

At International Finance Bank (IFB), our people are at the heart of everything we do. We are committed to fostering a culture of integrity, collaboration, and continuous growth while delivering exceptional financial services to our clients. IFB offers an environment where professionals are encouraged to lead with purpose, embrace change, and make a meaningful impact for our clients and communities. Our Mission is rooted in serving our clients, our people, and our communities with integrity and purpose. We are committed to creating a seamless and secure customer experience built on trust, transparency, and effective communication, while delivering innovative financial solutions that support long-term growth. Guided by high ethical standards, IFB fosters a culture of continuous learning, collaboration, and accountability, empowering our employees to grow professionally, contribute meaningfully, and uphold the values that drive sustainable success for our clients, shareholders, and the communities we serve. IFB’s Values of Exemplariness, Closeness, Decisiveness, and Soundness guide how we work and serve others. We lead with integrity, build trusted relationships, act with confidence and accountability, and make responsible decisions that support sustainable growth and long-term success. How You’ll Make an Impact Responsible for cultivating and enhancing strong customer relationships by providing exceptional service, support, and personalized solutions that meet client needs. Through effective communication, proactive engagement, and problem resolution, the specialist aims to foster customer loyalty and satisfaction. Key Responsibilities 1. Collaborates with management to develop strategies for enhancing customer relationships and engagement that align with the organization’s goals. 2. Builds and maintains strategic partnerships with internal teams and external stakeholders to enhance the customer experience and streamline service delivery. 3. Develops and implements communication plans to engage customers through various channels (e.g., emails, newsletters, events) to keep them informed about new products, services, and promotions. 4. Serves as a point of contact for resolving customer inquiries and complaints, working collaboratively with internal teams to address concerns and enhance customer satisfaction. 5. Maintains regular communication with customers to foster strong relationships, ensuring their ongoing needs are met and identifying opportunities for additional services. 6. Prepares reports on customer engagement metrics, including satisfaction scores, retention rates, and feedback analysis to support management decision-making. 7. Analyzes customer interactions and service levels to identify trends and areas for improvement within the organization. 8. Other duties: Perform other duties as assigned by leaders. Requirements Required Education: Technical studies Possible Degrees: Business Administration Other Education: General Banking, ABA Online Training, Cornerstone of Banking Required Years of Experience in Position: 6 months-1 year Languages: English and Spanish (Preferred) Technical Knowledge and Skills 1. Clear Communication Skills 2. Customer Service & Client Relationship Management 3. Digital & Technology Proficiency (online banking platforms, adaptability to new systems) 4. Microsoft Office Suite (Excel, Outlook, PowerPoint), DocuSign, Adobe ---------------------------------------- Equal Employment Opportunity and Affirmative Action IFB is an equal opportunity employer. It is the policy of IFB to provide Equal Employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, marital status, protected veteran status, or any other status protected under applicable federal state or local laws. IFB complies fully with all applicable federal equal employment opportunity and affirmative action laws and regulations including those enforced by the equal employment opportunity commission (EEOC) and other federal and state agencies. The Bank takes affirmative action to ensure equal opportunity in all employment practices for minorities, women, protected veterans, and individuals with disabilities. Work Authorization and Sponsorship Applicants must be currently authorized to work in the United States on a full time basis IFB does not provide visa sponsorship or take over sponsorship for employment based visas at this time, including but not limited to H-1B, H-2B, E-3, TN and, F-1 (OPT/STEM), or J-1 visas. Candidates requiring such sponsorship now or in the future will not be considered for employment. Drug-Free Workplace Statement To promote the safety and well-being of our employees and customers, IFB maintains a drug-free workplace. All candidates selected for hire are required to successfully complete a pre-employment background check and drug screening in accordance with company policy and applicable law.

Responsibilities

The Relationship Specialist is responsible for cultivating strong customer relationships through personalized solutions and proactive engagement. Key duties include developing communication plans, resolving customer inquiries, and analyzing engagement metrics to improve service delivery.