Relationship Support Officer (Fixed Term Contract) at Standard Bank - UK

St Helier, , Jersey -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Servicing, Customer Understanding, Banking Process, Account Opening, Team Working, Providing Insights, Resolving Conflict, Managing Tasks, Conveying Self-Confidence, Embracing Change, Examining Information, Inviting Feedback, Showing Composure, Thinking Positively, Understanding People

Industry

Financial Services

Description

Company Description Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you Job Description NOTE: This role is a Fixed Term Contract, and therefore only JERSEY Residents will be eligable. To provide general administrative support to the Relationship Managers, while ensuring that an exceptional service is delivered at all times producing a favourable client experience and maintaining a high level of integrity and ethical standards, within defined compliance and risk parameters. Qualifications Type of Qualification: Secondary/High school/A levels/Matric Experience Required: Business & Commercial Banking, The role requires relevant experience in a banking environment. Outputs: Address client’s queries/requests timeously, monitoring their progress to ensure they are resolved/addressed by acting as a liaison between clients and internal departments and providing accurate and timely administrative support to relationship managers, to provide seamless experience to clients. Ensure accurate information is loaded onto the system and provided to the Manager or others in the team when need be or upon request. Follow all relevant departmental policies, processes, standard operating procedures, service levels and instructions so that work is carried out in a controlled and consistent manner while ensuring compliance with applicable regulations and legislation. Foster a collaborative and client-focused relationship with all internal stakeholders to deliver solutions that effective, pragmatic, and risk appropriate. Liaise with other internal business areas to ensure the timely processing of all transactions so as to provide the highest levels of service to clients. Additional Information Behavioural Competencies: Conveying Self-Confidence Embracing Change Examining Information Inviting Feedback Managing Tasks Producing Output Providing Insights Resolving Conflict Showing Composure Team Working Thinking Positively Understanding People Technical Competencies: Account Opening & Maintenance Attitude of Customer Experience Banking Process & Procedures Client Servicing Customer Understanding (Business Banking) Product Knowledge (Business Banking) #SBO

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Responsibilities

Provide general administrative support to Relationship Managers while ensuring exceptional service delivery. Act as a liaison between clients and internal departments to resolve queries and maintain compliance with regulations.