Protects the release of patient health information while maintaining confidentiality on all patient health information.
Will comply with record requests following State and Federal, HIPAA and HITECH guidelines and Covenant Health policy and procedures.
Must maintain proper phone etiquette and customer service expectations at all times in stressful, high volume situations.
Assists the caller and validates information being presented to ensure authority, patient identification resulting in proper release of the medical record.
In addition to incoming calls requesting medical records, the ROI Specialist is responsible for releasing medical records requested by facsimile by maintaining the Right Fax software and database.
Accesses of various software and functionality for patient information based upon the requester needs and the patient’s dates of service.
Assists the caller by verifying whether releases have been processed by the ROI Coordinator through access of the PHI software
Forwards the requestor to the proper ROI Coordinator for further assistance as needed.
Employees with home connectivity have additional expectations to work as needed in emergency situations.
Maintains thorough knowledge of Covenant Health HIPAA and HITECH policies as well as State and Federal guidelines regulating release of personal health information.
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