Reliability Engineer, SPO & Power Platform Specialist, Global Technology &

at  KPMG

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
Cloud Operations provides support / expertise in One Platform to member firms and global functions and for globally managed services. Support at Tier 2 & 3 is available as well as enhanced support options for departments that need them.
The Reliability Engineer, SPO & Power Platform Specialist, Digital Workplace, is primarily focused on operational support for customer administrators, monitoring, and processes related to SharePoint Online and Power Platform. This role is responsible for delivering high-quality operational services, maintaining and improving the operational state, interfacing with customers and support vendors, analysing and reviewing existing processes and documentation.

What you will do:

• Providing support of the services operated by the Digital Workplace Chapter (SPO & Power Platform Specialist) including regular on-call support at the weekends during the normal working hours for the region using a follow-the-sun handover process between regions.
• Identify & implement continual improvements to the services operated by the Digital Workplace Chapter (SPO & Power Platform Specialist)
• Accountable for ensuring adherence to guidelines and best practices by colleagues in the tier 2 support teams, improving operational stability as a result.
• Responsible for technical expertise in any projects they are assigned to, with a particular focus on ensuring any product delivered by a project is reliable and supportable by the Chapter.
• Accountable for assessing our vendors / suppliers continually for their suitability in providing services pertaining to the Chapter’s responsibilities.

What you bring to this role:

• 5+ years’ experience with M365 SharePoint Online and Power Platform technologies in an enterprise environment
• Bachelor’s degree from an accredited college or university or equivalent work experience
• Must demonstrate an expert level technical knowledge and experience managing enterprise level SPO & Power Platform technologies
• Must have experience in administrative, incident response, and operational responsibilities
• Solid understanding of information security access controls across multiple operating systems and on-premises and cloud directories
• Knowledge in M365 automation technologies is an asset

What you will do:

• Providing support of the services operated by the Digital Workplace Chapter (SPO & Power Platform Specialist) including regular on-call support at the weekends during the normal working hours for the region using a follow-the-sun handover process between regions.
• Identify & implement continual improvements to the services operated by the Digital Workplace Chapter (SPO & Power Platform Specialist)
• Accountable for ensuring adherence to guidelines and best practices by colleagues in the tier 2 support teams, improving operational stability as a result.
• Responsible for technical expertise in any projects they are assigned to, with a particular focus on ensuring any product delivered by a project is reliable and supportable by the Chapter.
• Accountable for assessing our vendors / suppliers continually for their suitability in providing services pertaining to the Chapter’s responsibilities

What you bring to this role:

• 5+ years’ experience with M365 SharePoint Online and Power Platform technologies in an enterprise environment
• Bachelor’s degree from an accredited college or university or equivalent work experience
• Must demonstrate an expert level technical knowledge and experience managing enterprise level SPO & Power Platform technologies
• Must have experience in administrative, incident response, and operational responsibilities
• Solid understanding of information security access controls across multiple operating systems and on-premises and cloud directories
• Knowledge in M365 automation technologies is an asse