SKILLS REQUIREMENT

• Excellent technical abilities.
• Excellent planning and co-ordination skills.
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver, perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Quick response to potentially critical situations.
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.
• Advanced Microsoft Office skills.
• Understanding and application of TPM Methodology.
• Intermediate Project Management skills.

Administrative duties

• Ensuring compliance with internal policies and regulations.
• Change and incident management.
• Ensure adherence to all established guidelines and management practices for employees.
• Occupational Health and Safety responsibilities.
• Reporting accurately, as per agreed format, quality and timelines.
• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.

Behaviour

• Adopt a mindset of continuous improvement.
• Lead by example.
• Be on the lookout for constant process improvements.
• Growing our people.
• Delivering to our Shareholders.
• Respecting each other.
• Embracing Diversity.
• Upholding the highest levels of integrity.
• Serving our clients.
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual.
• Focused on continued learning and self-development.

General

• Open to provide after-hours support as needed for significant issues.
• Excellent verbal and written communication skills.
• Ability to consistently deliver results despite competing priorities and distractions.

QUALIFICATIONS AND EXPERIENCE

• Electrical qualification preferable.
• Minimum 5 years relevant data centre experience.
• Extensive knowledge on Data Centre environments and critical infrastructure systems preferable.
• Proven experience with maintenance and reliability initiative, focused on Preventive and Predictive maintenance.
• Manage maintenance teams (staff. technicians & contractors).
• Experience with TPM/Lean Six Sigma methodology preferable.

PURPOSE OF THE ROLE

The Reliability Technician is responsible for the analysis, standardisation, and continuous improvement of maintenance activities in their entirety on all Teraco assets nationally, thus ensuring maximum system availability and uptime.

Administrative duties

• Ensuring compliance with internal policies and regulations.
• Change and incident management.
• Ensure adherence to all established guidelines and management practices for employees.
• Occupational Health and Safety responsibilities.
• Reporting accurately, as per agreed format, quality and timelines.
• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management